Tom Lavin
PMO Director - Operations Digitization and Technology at Citi | Hagerstown, Maryland, United States
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Tom Lavin is an award-winning technology leader currently serving as the PMO Director for Operations Digitization and Technology at Citi. In this pivotal role, he has successfully built and developed a high-performing team of program and project managers dedicated to driving the bank's digital transformation initiatives. Tom's expertise lies in managing complex global programs that enhance operational efficiency across critical areas such as Fraud Prevention, Collections, and Call Center technologies. His strategic oversight ensures that projects are delivered on time and within budget, leveraging both Agile and Waterfall methodologies to optimize performance.
With a strong foundation in software project management and project portfolio management, Tom excels at navigating the intricacies of the Software Development Life Cycle (SDLC) while maintaining stringent audit controls. His ability to foster key stakeholder relationships across diverse functions—including Operations, Technology, Finance, and HR—positions him as a versatile thought leader within the organization. Tom's commitment to team building and leadership is evident in his approach to cultivating talent and driving innovation within his team.
In addition to his technical acumen, Tom possesses a robust skill set that includes financial analysis and enterprise architecture, enabling him to align technology initiatives with broader business objectives. His passion for technology and dedication to excellence have made him a respected figure in the industry, as he continues to lead Citi's efforts in transforming operations through cutting-edge technology solutions.
PMO Director - Operations Digitization and Technology at Citi in June 2008 to Present
Business Analysis Director at Citi in June 2004 to June 2008
Business Analysis Group Manager at Citi in June 2002 to June 2004
Software Development Project Leader at Citi in June 1996 to June 2002
Manager / Senior Consultant / Consultant at KPMG Peat Marwick in September 1990 to May 1996
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University of Virginia, MS, January 1989 to January 1990
Old Dominion University, BSBA, January 1986 to January 1989
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Business Analysis
Software Development Life Cycle (SDLC)
Program Management
Management
Financial Services
Vendor Management
Banking
IT Strategy
Business Process Improvement
Risk Management
Project Management Office (PMO)
Project Management
Requirements Analysis
Change Management
Financial Analysis
Strategic Planning
Software Project Management
Integration
Business Intelligence
Strategy
Portfolio Management
Project Portfolio Management
IT Management
Credit Cards
Customer Service
Business Process
Analytics
Financial Risk
Credit
Team Building
Information Technology
Software Development
Microsoft Office
Microsoft Excel
Operations Management
Team Leadership
Enterprise Architecture
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Discover more about CitiWhat is Tom Lavin email address?
Email Tom Lavin at [email protected] and [email protected]. This email is the most updated Tom Lavin's email found in 2026.
How to contact Tom Lavin?
To contact Tom Lavin send an email to [email protected] or [email protected]. (updated on April 18, 2024)
What company does Tom Lavin work for?
Tom Lavin works for Citi
What is Tom Lavin's role at Citi?
Tom Lavin is PMO Director - Operations Digitization and Technology
What is Tom Lavin's Phone Number?
Tom Lavin's phone (301) ***-*253
What industry does Tom Lavin work in?
Tom Lavin works in the Financial Services industry.
Tom Lavin Email Addresses
Tom Lavin Phone Numbers
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