Tegan Kearney

Tegan Kearney currently serves as a Digital Coach within Westpac's Physical Digital Connect Team, where she plays a pivotal role in bridging the gap between traditional banking channels and innovative digital solutions. Her expertise lies in fostering seamless customer experiences by integrating core banking systems with emerging digital platforms, ensuring that clients receive efficient, secure, and personalized service across all touchpoints. Tegan’s deep understanding of financial risk management, AML compliance, and consumer lending enables her to design and implement digital strategies that not only enhance operational efficiency but also mitigate potential risks associated with digital transformation initiatives.

In her role, Tegan leads key projects focused on optimizing digital onboarding processes, enhancing the bank’s mobile and online banking capabilities, and leveraging data analytics to better understand customer behaviors. Her ability to translate complex banking requirements into user-friendly digital solutions has been instrumental in driving customer engagement and satisfaction. With a strong foundation in credit, wealth management, and commercial lending, she ensures that digital initiatives align with regulatory standards and risk mitigation protocols, such as anti-money laundering (AML) and financial crime prevention.

Tegan’s dedication to continuous improvement and her motivation to develop her skills—whether through learning new languages or improving her personal fitness—reflect her proactive approach to professional growth. Her expertise in branch management, combined with her digital coaching capabilities, positions her as a key driver of Westpac’s digital transformation, helping the bank stay ahead in a rapidly evolving financial landscape.