Tamra Stratton
Platform Implementation Manager at Madison Logic | Denver, Colorado, United States
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Tamra Stratton serves as the Lead Support Engineer at Madison Logic, where she leverages her extensive 20 years of experience in IT to drive customer satisfaction and operational efficiency. In her current role, Tamra has successfully assembled and led a high-performing technical support team, focusing on recruiting skilled professionals who align with the company’s commitment to excellence. Her leadership fosters a collaborative team culture that prioritizes problem-solving and innovation, ensuring that customer issues are addressed promptly and effectively.
One of Tamra's key projects has been the creation of a robust knowledge base that includes detailed documentation, troubleshooting guides, and FAQs. This initiative not only empowers the support team but also enhances customer self-service capabilities, significantly reducing response times and improving overall user experience. By implementing these resources, she has contributed to a measurable increase in productivity and a decrease in operational costs, aligning with her proven track record of developing systems that drive efficiency.
Tamra's expertise spans various domains, including Software Development Life Cycle (SDLC), Quality Assurance, and Software Project Management. Her analytical mindset and attention to detail enable her to conduct thorough customer data analysis, identifying trends and areas for improvement. Furthermore, her commitment to training and development ensures that her team remains at the forefront of industry best practices. Recognized for her excellent communication skills, Tamra effectively translates complex technical concepts into understandable terms for both her team and customers, solidifying her role as a vital asset to Madison Logic and the broader IT community.
Platform Implementation Manager at Madison Logic in January 2025 to Present
Lead Support Engineer at Madison Logic in March 2022 to January 2025
Independent Business Owner at Stratton Consulting Services, LLC in October 2019 to March 2022
Customer Success Manager/Lead Trainer & Quality Assurance at ProLink Solutions in April 2012 to August 2019
Partner/Manager at Drifters Cookhouse Restaurant, Bar and Cabin Rentals in August 2005 to April 2012
Quality Assurance at Fiserv Investment Support Services in June 2003 to March 2008
Lead Business Analyst at Fiserv Investment Support Services in March 1996 to June 2003
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Metropolitan State University of Denver, Bachelor of Arts in Hospitality & Travel Administration
Westwood College of Technology, Accelerated Graduate Certificate Program in Information Technology
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Engineering Support
Agile Methodologies
SDLC
Quality Assurance
Requirements Analysis
Test Cases
Business Analysis
Test Planning
Requirements Gathering
Software Project Management
Business Requirements
Software Quality Assurance
Test Management
Requirements Management
Customer Relationship Management (CRM)
Customer Success
Release Management
Data Migration
Business Process Improvement
Continuous Improvement
Testing
Project Management
SQL
SharePoint
Visio
Software as a Service (SaaS)
Microsoft Office
Training & Development
Customer Service
Public Speaking
Problem Solving
Interpersonal Skills
Communication
Training
Process Improvement
Waterfall
Requirements Traceability
Use Case Analysis
Bug Tracking
End-to-end Testing
Client Support & Training
IT Solutions
Software & System Training
Customer Data Analysis
Cross-functional Collaboration
Instructional Design
Strategy
Agile Project Management
Diversity & Inclusion
Wellness
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Discover more about Madison LogicWhat is Tamra Stratton email address?
Email Tamra Stratton at [email protected], [email protected] and [email protected]. This email is the most updated Tamra Stratton's email found in 2026.
How to contact Tamra Stratton?
To contact Tamra Stratton send an email to [email protected], [email protected] or [email protected]. (updated on August 25, 2024)
What company does Tamra Stratton work for?
Tamra Stratton works for Madison Logic
What is Tamra Stratton's role at Madison Logic?
Tamra Stratton is Platform Implementation Manager
What is Tamra Stratton's Phone Number?
Tamra Stratton's phone (303) ***-*950
What industry does Tamra Stratton work in?
Tamra Stratton works in the Information Technology & Services industry.
Tamra Stratton Email Addresses
Tamra Stratton Phone Numbers
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