Tabitha Grate
Escalations Specialist at Fiserv | Coral Springs, Florida, United States
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Tabitha Grate is a dedicated Escalations Specialist at Fiserv, where she leverages her extensive customer service experience to enhance client satisfaction and drive operational excellence. With a proven track record in customer escalation management, Tabitha has become an invaluable asset to her team, consistently delivering high-quality support that meets and exceeds customer expectations. Her role involves not only resolving complex issues related to devices and software but also mentoring team members to foster a culture of continuous improvement and collaboration.
One of Tabitha's key projects includes implementing a streamlined process for incident handling, which has significantly reduced response times and improved overall service delivery. By closely monitoring team productivity and providing constructive feedback, she has successfully increased efficiency and performance by 16%. Her ability to articulate solutions clearly and maintain a positive demeanor has enabled her to establish strong rapport with clients, ensuring that their concerns are addressed swiftly and effectively.
Tabitha's expertise in communication and interpersonal skills allows her to navigate challenging situations with ease, turning potential escalations into opportunities for relationship building. Her commitment to quality and speed in service delivery not only contributes to customer satisfaction but also aligns with Fiserv's mission of providing innovative financial services. As a results-oriented professional, Tabitha is motivated to continue developing her skills and driving success within her organization, making her a key player in Fiserv's customer service landscape.
Escalations Specialist at Fiserv in May 2020 to Present
Sr Contact Specialist at Fiserv in January 2017 to May 2020
Senior Quality Analyst at Sitel Group in August 2015 to January 2017
Area Supervisor at Ross Stores, Inc. in September 2008 to July 2015
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Broward College, Associate of Arts - AA, July 2026
Boyd H Anderson High School, High School Diploma, July 2026
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Easily Adaptable
Mentoring
Client Relations
Management
Leadership
Communication
Customer Escalation Management
Customer Service
Escalations Management
Interpersonal Skills
Time Management
Critical Thinking
Incident Handling
Escalation Resolution
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Discover more about FiservWhat is Tabitha Grate email address?
Email Tabitha Grate at [email protected]. This email is the most updated Tabitha Grate's email found in 2026.
How to contact Tabitha Grate?
To contact Tabitha Grate send an email to [email protected]. (updated on September 08, 2024)
What company does Tabitha Grate work for?
Tabitha Grate works for Fiserv
What is Tabitha Grate's role at Fiserv?
Tabitha Grate is Escalations Specialist
What is Tabitha Grate's Phone Number?
Tabitha Grate's phone (305) ***-*298
What industry does Tabitha Grate work in?
Tabitha Grate works in the Computer Software industry.
Tabitha Grate Email Addresses
Tabitha Grate Phone Numbers
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