Steve Charloff
Technical Support Manager at Precisely | Trust in Data | Raleigh-Durham-Chapel Hill Area
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Steve Charloff serves as the Technical Support Manager for the EngageOne business unit at Precisely | Trust in Data, where he leads a distributed team dedicated to providing exceptional technical support across North and South America. With a focus on Customer Communications Management (CCM), Steve’s team plays a crucial role in ensuring that clients can effectively leverage EngageOne’s suite of SaaS, hosted managed systems, and premises-based enterprise applications. These solutions empower organizations to deliver seamless, personalized, and omnichannel communications, enhancing customer engagement and satisfaction.
In his current role, Steve oversees a diverse range of key projects aimed at optimizing support processes and improving response times for customer inquiries. His leadership style emphasizes collaboration and continuous improvement, fostering an environment where team members are encouraged to develop their skills and contribute innovative solutions. By utilizing tools such as Salesforce and advanced data analysis techniques, Steve ensures that his team can swiftly resolve issues faced by IT staff and end-users, thereby minimizing downtime and maximizing productivity.
Steve's expertise in healthcare information technology further enriches his approach to technical support, allowing him to address the unique challenges faced by clients in this sector. His commitment to customer satisfaction drives his team to not only resolve issues but also proactively identify opportunities for enhancing the user experience. Through strategic management and a customer-centric mindset, Steve Charloff continues to elevate the standard of technical support at Precisely, ensuring that clients receive the highest level of service and support in their digital transformation journeys.
Technical Support Manager at Precisely | Trust in Data in July 2021 to Present
Manager of Technical Support, Coding Solutions and Computer-Assisted Coding at Optum in May 2011 to June 2020
Software Solutions Consultant at Optum in February 2009 to April 2011
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Binghamton University, Bachelor's degree
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Management
Customer Satisfaction
Cross-functional Team Leadership
Business Process Improvement
Customer Relationship Management (CRM)
Business Analysis
Consulting
Healthcare
Healthcare Information Technology
B2B
Technical Support
Customer Experience
Microsoft Excel
Visual Basic for Applications (VBA)
Microsoft Office
Salesforce
Software as a Service (SaaS)
Leadership
Team Leadership
Team Building
Training
Customer Service
Problem Solving
Process Improvement
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Discover more about Precisely | Trust in DataWhat is Steve Charloff email address?
Email Steve Charloff at [email protected] and [email protected]. This email is the most updated Steve Charloff's email found in 2026.
What is Steve Charloff phone number?
Steve Charloff phone number is 9196082424.
How to contact Steve Charloff?
To contact Steve Charloff send an email to [email protected] or [email protected]. If you want to call Steve Charloff try calling on 9196082424. (updated on September 02, 2024)
What company does Steve Charloff work for?
Steve Charloff works for Precisely | Trust in Data
What is Steve Charloff's role at Precisely | Trust in Data?
Steve Charloff is Technical Support Manager
What industry does Steve Charloff work in?
Steve Charloff works in the Information Technology & Services industry.
Steve Charloff Email Addresses
Steve Charloff Phone Numbers
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