Sonia Genesse
Salesforce Administrator/ServiceMax Administrator (Service Cloud) at IPG Photonics | Cumberland, Rhode Island, United States
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Sonia Genesse is a seasoned Salesforce Administrator and ServiceMax Administrator at IPG Photonics, where she leverages over 20 years of experience in application implementation and production support to drive operational excellence. In her current role, Sonia is instrumental in the organization and user setup within Salesforce, ensuring that Organization Wide Defaults (OWD) and security access policies are meticulously managed to protect sensitive data while facilitating user engagement. Her expertise in data management and workflow automation using Process Builder enhances efficiency across teams, allowing IPG Photonics to maintain a customer-centric approach even in high-volume, fast-paced environments.
Sonia's key projects include the implementation and ongoing support of ServiceMax Field Service Management, which is built on the Salesforce.com Service Cloud. She is responsible for designing, enhancing, and rigorously testing the ServiceMax and Salesforce applications to align with the company’s strategic goals. Her ability to navigate complex challenges and prioritize multiple tasks ensures that service levels are consistently met, while her problem-solving skills foster a collaborative atmosphere among cross-functional teams.
In addition to her technical acumen, Sonia is dedicated to knowledge sharing and team performance, actively mentoring colleagues and promoting best practices within the organization. Her proficiency in tools such as Oracle and Drawloop further complements her role, enabling her to deliver comprehensive solutions that enhance service delivery and customer satisfaction. With a focus on continuous improvement and innovation, Sonia Genesse exemplifies the qualities of a forward-thinking leader in the Salesforce ecosystem.
Salesforce Administrator/ServiceMax Administrator (Service Cloud) at IPG Photonics in September 2014 to Present
Sr. Client Product Specialist at Saylent Technologies, Inc. in June 2014 to July 2014
Application Support Specialist at Fallon Community Health Plan in July 2010 to November 2013
Product Development Support Specialist at RedTail Solutions, Inc in December 2006 to April 2009
Lead Merchant Certification Analyst at Retail Decisions in January 2004 to January 2006
Technical Application Lead Support Analyst at Smart Management in October 2001 to October 2004
Application Support Specialist at Infor Global Solutions in January 2000 to January 2001
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New England Institute of Technology, July 1989 to July 1991
Bristol Community College, HIT Certificate, July 2026
Roger Williams University, July 2026
Community College of Rhode Island, July 2026
Bryant University, July 1995 to July 1996
Roger Williams University, July 1994
Lincoln High School, July 1984 to July 1988
Trailhead by Salesforce, July 2026
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Team Collaboration
Application Analysis
Application Configuration
Technical Requirements
Technical Solution Design
System Configuration
Agile Development
Written Communication
Production Maintenance
Incident Management
Analytical Reasoning
Thinking Skills
Team Performance
Software Support
Resource Allocation
Project Delivery
Proprietary Software
Presentations
Process Definition
Business Systems
Infor Enterprise Resource Planning (ERP)
Profiles
Knowledge Sharing
Service Levels
Service-Level Agreements (SLA)
Development Planning
Software Projects
Technical Analysis
Support Management
Customer-Focused Service
Customer Satisfaction
Computer Science
Root Cause
Debugging
Outages
Root Cause Analysis
Creative Problem Solving
Team Management
Team Leadership
Service Standards
Problem Solving
Customer Service
Communication
Analytical Skills
Cloud Infrastructure
Attention to Detail
Key Performance Indicators
System Performance
Cross-functional Team Leadership
Analytics
Software Documentation
Business Analysis
SQL
Requirements Analysis
Visio
Windows
Unix
CRM
Integration
Microsoft SQL Server
SDLC
Program Management
Troubleshooting
Healthcare Information Technology
Process Improvement
Technical Support
EDI
Oracle
Databases
HIPAA
Citrix
Testing
Vendor Management
SaaS
System Administration
Networking
ITIL
Information Technology
Systems Analysis
SharePoint
Disaster Recovery
Software Development
Use Case Analysis
Docusign
Drawloop
Data Integration
Integration Testing
Servicemax Administrator (Salesforce.com, SFDC)
Microsoft Dynamics NAV
ERP INTEGRATION
Business Process Improvement
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
Electronic Data Interchange (EDI)
Regression Testing
Quality Assurance
Healthcare
Data Migration
Product Management
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Discover more about IPG PhotonicsWhat is Sonia Genesse email address?
Email Sonia Genesse at [email protected] and [email protected]. This email is the most updated Sonia Genesse's email found in 2026.
How to contact Sonia Genesse?
To contact Sonia Genesse send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Sonia Genesse work for?
Sonia Genesse works for IPG Photonics
What is Sonia Genesse's role at IPG Photonics?
Sonia Genesse is Salesforce Administrator/ServiceMax Administrator (Service Cloud)
What is Sonia Genesse's Phone Number?
Sonia Genesse's phone (***) ***-*155
What industry does Sonia Genesse work in?
Sonia Genesse works in the Information Technology & Services industry.
Sonia Genesse Email Addresses
Sonia Genesse Phone Numbers
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