Simone Kourychev

Simone Kourychev brings a wealth of expertise to her current role as Senior Case Manager at Dentsply Sirona’s Customer Service Center, specializing in international order management within the healthcare and dental industry. Her extensive experience in managing complex order processes across diverse sales regions—including Europe, North Africa, the Middle East, and beyond—positions her as a vital link between the company and its global customer base. Simone’s proficiency in SAP R3 and Microsoft Office tools enables her to streamline order processing, ensuring accuracy and efficiency in handling a wide array of customer requests related to product orders, delivery schedules, and after-sales support.

Her multilingual capabilities in French, Spanish, Russian, and English, combined with her intercultural awareness, empower her to deliver exceptional customer service across diverse markets. She adeptly navigates cultural nuances, fostering strong relationships with clients and internal stakeholders alike. Simone’s expertise extends beyond operational tasks; she actively contributes to intercultural training initiatives and promotes diversity and inclusion within her team, enhancing collaboration in a multicultural environment.

Key projects under her leadership include optimizing order workflows for French overseas departments and North African countries, implementing process improvements in SAP to reduce processing times, and developing tailored communication strategies for different regions. Her customer-centric approach, combined with her skills in intercultural communication and team collaboration, ensures that Dentsply Sirona maintains high standards of service excellence globally. Simone’s dedication to personal and professional development continually enhances her ability to adapt to evolving industry demands, making her a valuable asset in the international order management landscape.