Silvana Mitchell
CSM II - Client Relationship Manager at TELUS | Toronto, Ontario, Canada
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Silvana Mitchell serves as a Client Relationship Manager (CSM II) at TELUS, where she plays a pivotal role in managing the Ontario Government Account. With her extensive background in telecommunications and IT, Silvana is adept at navigating the complexities of client needs and expectations. Her primary responsibility is to act as the client's advocate within TELUS, ensuring that the delivery of services aligns seamlessly with the client's objectives. Silvana excels in her role by leveraging her polished communication skills and persuasive presentation abilities to foster trust and collaboration between the client and TELUS.
Currently, Silvana is spearheading several key projects aimed at enhancing service delivery and optimizing client satisfaction. Her strategic approach involves pulling together cross-functional teams of technical professionals to address client issues and escalations effectively. By utilizing her expertise in professional services and enterprise software, she ensures that TELUS not only meets but exceeds client expectations. Silvana's commitment to developing long-term relationships with major accounts has resulted in a solid track record of consistent results, positioning her as a trusted partner for the Ontario Government.
In addition to her client management responsibilities, Silvana is actively involved in new business development initiatives, utilizing her skills in lead generation and product marketing to identify opportunities for growth. Her proficiency with tools such as Salesforce.com and business intelligence platforms further enhances her ability to deliver actionable insights and drive strategic decision-making. Silvana Mitchell is not just a client relationship manager; she is a dedicated advocate for her clients, committed to delivering exceptional service and fostering lasting partnerships in the ever-evolving telecommunications landscape.
CSM II - Client Relationship Manager at TELUS in January 2015 to Present
National Account & Marketing Manager at Systemgroup Consulting Inc in February 2012 to February 2014
Account Executive at LexisNexis Canada Inc. in January 2011 to December 2011
Operations & Marketing Director at LAW PROTECTION INC in October 2007 to November 2009
National Service Director at Bell Canada in November 1999 to June 2007
Manager at Bell Canada in February 1999 to November 1999
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Downsview Secondary School
Schulich School of Business / Schulich Executive Education Centre - York University
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Solution Selling
Professional Services
Managed Services
Account Management
Telecommunications
Vendor Management
Sales Management
New Business Development
Unified Communications
Cloud Computing
Business Development
VoIP
Business Strategy
Product Management
Management
Customer Satisfaction
B2B
Strategic Partnerships
Sales
Cross-functional Team Leadership
Product Marketing
Leadership
MPLS
Call Centers
Customer Experience
Lead Generation
Marketing
CRM
Business Process
Training
SaaS
Enterprise Software
Salesforce.com
Customer Retention
Executive Management
Team Leadership
Strategy
Outsourcing
Sales Process
Business Intelligence
Sales Operations
Integration
Start-ups
Mobile Devices
Direct Sales
Contract Negotiation
Team Management
Channel Partners
Program Management
Marketing Strategy
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Discover more about TELUSWhat is Silvana Mitchell email address?
Email Silvana Mitchell at [email protected] and [email protected]. This email is the most updated Silvana Mitchell's email found in 2026.
How to contact Silvana Mitchell?
To contact Silvana Mitchell send an email to [email protected] or [email protected]. (updated on September 28, 2024)
What company does Silvana Mitchell work for?
Silvana Mitchell works for TELUS
What is Silvana Mitchell's role at TELUS?
Silvana Mitchell is CSM II - Client Relationship Manager
What is Silvana Mitchell's Phone Number?
Silvana Mitchell's phone (416) ***-*259
What industry does Silvana Mitchell work in?
Silvana Mitchell works in the Information Technology & Services industry.
Silvana Mitchell Email Addresses
Silvana Mitchell Phone Numbers
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