Silke Hattink

Silke Hattink currently serves as a Program & Project Manager Operations at Arval BNP Paribas Group, a global leader in full-service vehicle leasing and integrated mobility solutions operating across 29 countries. In this strategic role, Silke oversees the execution of high-impact transversal and transformation initiatives within the Global Operations department, driving process optimization, digitalization, and cost reduction efforts. Her expertise lies in managing complex projects that streamline operational workflows, enhance customer experience, and leverage innovative digital tools to create scalable, efficient solutions.

One of Silke’s key projects involved the successful implementation of a comprehensive Customer Relationship Management (CRM) system, which significantly improved client engagement and data-driven decision-making across multiple regions. Her leadership in this initiative exemplifies her ability to align technological advancements with business objectives, ensuring seamless integration and adoption across diverse teams. Additionally, Silke has played a pivotal role in digital transformation initiatives, including automating manual processes and deploying analytics platforms to monitor operational performance, thereby enabling proactive management and continuous improvement.

With a strong foundation in management consulting, digital marketing, and process optimization, Silke brings a holistic approach to her role, combining strategic planning with hands-on project execution. Her skills in web analytics, social media marketing, and SEO complement her operational expertise, allowing her to effectively communicate project value and foster stakeholder engagement. Silke’s dedication to driving innovation within Arval’s global operations underscores her commitment to delivering sustainable value and maintaining the company’s competitive edge in the evolving mobility landscape.