Shihan Jen

Q: What is Shih-an Jen email address?

Email Shih-an Jen at juscalmeaj@gmail.com and shihan.jen@lexisnexis.com. This email is the most updated Shih-an Jen's email found in 2026.

Q: How to contact Shih-an Jen?

To contact Shih-an Jen send an email to juscalmeaj@gmail.com or shihan.jen@lexisnexis.com. (updated on August 25, 2024)

Technical Support Specialist at LexisNexis Risk Solutions | Duluth, Georgia, United States

About Shihan Jen

Shih-an Jen currently serves as a Technical Support Specialist at LexisNexis Risk Solutions, where she leverages her extensive background in customer service and technical support to enhance client experiences with Risk products. In her role, Shih-an is instrumental in assisting customers with the integration and troubleshooting of Application Programming Interfaces (APIs) and Secure File Transfer Protocol (SFTP) processes. Her ability to diagnose and resolve complex issues not only ensures seamless connectivity but also fosters long-term relationships with clients, reinforcing their trust in LexisNexis as a reliable partner.

A key aspect of Shih-an's responsibilities includes managing team communications by efficiently assigning emails and updating the team WIKI on Confluence, which serves as a vital resource for knowledge sharing and operational efficiency. Her commitment to continuous improvement is evident through her provision of Continuous Improvement Initiatives Documentation (CIID) and Root Cause Analysis (RCA) for customers, which not only addresses immediate concerns but also contributes to the overall enhancement of service delivery.

Shih-an’s proactive approach to problem-solving and her keen analytical skills enable her to pinpoint root causes of issues, allowing her to cultivate tailored solutions that significantly boost customer satisfaction. Her expertise in project management and strategic planning further amplifies her contributions, as she consistently seeks to optimize processes and elevate productivity within her team. With a strong foundation in technical support and a passion for training, Shih-an is poised to transition into a Trainer role, where she can share her knowledge and empower others in the industry.

Shihan Jen Work