Shiam Z
Business System Analyst/Product Owner at Intercom | San Francisco Bay Area
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Shiam Z. is a seasoned Business System Analyst at Intercom, bringing over eight years of specialized experience within the Salesforce CRM ecosystem. In this dynamic role, Shiam has established himself as a pivotal contributor to the Sales Operations team, adeptly managing multiple complex projects that drive efficiency and enhance productivity. His keen attention to detail and strong analytical skills have enabled him to conduct independent reviews, swiftly identifying technical issues and implementing proactive solutions that optimize both Top of the Funnel and Post Sales processes.
One of Shiam's key achievements has been the successful implementation of advanced sales tools such as Outreach, LeadiQ, Cognism, and UserGems. These integrations have resulted in a remarkable 90% increase in productivity for the Sales team, showcasing his ability to translate intricate requirements into scalable Salesforce solutions. His expertise in system integration and data integrity ensures that all processes are streamlined and that the sales team has access to accurate, actionable data.
In addition to his technical prowess, Shiam is a strong advocate for quality assurance testing and troubleshooting, ensuring that all systems function seamlessly within the Software Development Life Cycle (SDLC). His collaborative spirit and ability to work effectively as both an individual contributor and a team player make him an invaluable asset to Intercom. As he continues to navigate the fast-paced landscape of sales operations, Shiam remains committed to leveraging his skills in Salesforce.com administration and MySQL to drive further innovations and efficiencies within the organization.
Business System Analyst/Product Owner at Intercom in July 2020 to Present
Salesforce Administrator And Sales Operation at Scalyr in December 2019 to June 2020
Deal Desk Strategist at LinkedIn in April 2019 to December 2019
Salesforce Administrator at Google in February 2018 to April 2019
Salesforce Consultant at Independent in January 2015 to January 2019
Instructor at SSITM in January 2004 to February 2006
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Aligarh Muslim University (AMU), MS
Aligarh Muslim University, BS
Trailhead by Salesforce
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Technical Specs
Computer Science
Presentations
Relationship Building
Integrated Systems
Attention to Detail
Workable Solutions
Training Plans
Project Management
Technical Analysis
Software Projects
Development Planning
Dell Boomi
Quality Assurance Testing
Process Flow Diagrams
Lucidchart
Flow Diagrams
Technical Requirements
Salesforce Service Cloud
Google Sheets
3rd Party Integrations
Systems Design
Written Communication
System Integration
Quote-to-Cash
Stakeholder Engagement
Business Analytics
Sales Processes
Customer Interaction
Cross-functional Initiatives
Sales Operations
Release Management
Data Flow
Data Analytics
Root Cause
Fostering inclusivity
Data-driven Decision Making
Requirements Gathering
Problem Solving
Communication
Analytical Skills
Salesforce.com
Technical Support
Customer Relationship Management (CRM)
Microsoft Office
Apex Data Loader
Workbench
Documentation
Troubleshooting
Data Migration
Salesforce.com Administration
Salesforce.com Consulting
salesforce
Business Requirements
Business Process
Remote Troubleshooting
Software Development Life Cycle (SDLC)
Software as a Service (SaaS)
Teamwork
Microsoft Excel
Business-to-Business (B2B)
Training
Automation
Customer Data Integration
User Provisioning
Page Layout
Workflows
Data Management
User Adoption
Data Integrity
MySQL
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Discover more about IntercomWhat is Shiam Z email address?
Email Shiam Z at [email protected] and [email protected]. This email is the most updated Shiam Z's email found in 2026.
How to contact Shiam Z?
To contact Shiam Z send an email to [email protected] or [email protected]. (updated on August 24, 2024)
What company does Shiam Z work for?
Shiam Z works for Intercom
What is Shiam Z's role at Intercom?
Shiam Z is Business System Analyst/Product Owner
What is Shiam Z's Phone Number?
Shiam Z's phone (**) *** *** 222
What industry does Shiam Z work in?
Shiam Z works in the Information Technology & Services industry.
Shiam Z Email Addresses
Shiam Z Phone Numbers
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