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Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. More than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Intercom's platform is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

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Software Development 1,185 Employees Found London, United Kingdom Founded 2011 10 Similar Companies
1,185 Employees Found
87% Email Coverage
$128.1M Est Revenue
+5% YoY Headcount Growth
5 Office HQ
10 Similar Companies
Sep '26 Last Verified

Intercom – Company Information

Software Development
Founded 2011
1,001-5,000 employees View all
55 2nd Street, San Francisco, California, 94105, US
www.intercom.com
Customer Support Live Chat Marketing Automation Customer Relationship Management Customer Experience Customer Engagement Customer Service Mobile Customer Feedback AI Helpdesk CX Chat Bots Customer Communication Support Automation Customer communication Shared Inbox LIve Chat cX Shared inbox customer Engagement customer Experience Support automation helpDesk Customer RelationShip Management customer Support CUSTOMER FEEDBACK Marketing Automation​​​​ Chat BOTS MObile CUSTOMER SERVİCE AI
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Recent News

Jun 2026
Salesforce to acquire AI customer service platform Fin for $3.6 billion

Salesforce signed a definitive agreement to acquire Fin, formerly known as Intercom, to boost its agentic AI offerings.

Apr 2026
Intercom Opens Fin to the World

The AI customer service pioneer launched an API platform allowing developers and third parties to build on top of its models.

Mar 2026
Intercom bags $250m debt financing, plans to hire 650 globally

Intercom secured $250 million in venture debt from Hercules Capital to fund AI agent development and global hiring.

Find Intercom contacts

Decision Makers by Function

Byron Deeter

Byron Deeter

Partner

Investor • Economic Buyer • 12 years

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(••) ••• ••• ••• •••@intercom.io
Matthew Jacobson

Matthew Jacobson

Partner

Lead Investor (Series C) • Economic Buyer • 11 years

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(••) ••• ••• ••• •••@intercom.io
Keith Chan

Keith Chan

Head

Head of APAC Partnerships • Champion • 2 years

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(••) ••• ••• ••• •••@intercom.io
Padraig O

Padraig O

Director

Director of Engineering • Influencer • 2 years

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(••) ••• ••• ••• •••@intercom.io
Karim Frenn

Karim Frenn

Director

Director of Engineering • Influencer • 2 years

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(••) ••• ••• ••• •••@intercom.io
Brian Mcdonnell

Brian Mcdonnell

Director

Senior Director of Engineering, AI Group • Influencer • 6 months

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(••) ••• ••• ••• •••@intercom.io
Tyler W

Tyler W

VP

VP, Revenue Operations • Champion • 2 years

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(••) ••• ••• ••• •••@intercom.io
Alek Toumert

Alek Toumert

Director

Director, Professional Services • Influencer • 1 year

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(••) ••• ••• ••• •••@intercom.io
Mutsa Mambo

Mutsa Mambo

Director

Director Of Operations • Influencer • 6 years

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(••) ••• ••• ••• •••@intercom.io
Deepesh Sharma

Deepesh Sharma

Director

Director, Enterprise Systems • Influencer • 2 years

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(••) ••• ••• ••• •••@intercom.io
Eric Yuelai Xin

Eric Yuelai Xin

Head

Software Engineer • Champion • 4 months

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(••) ••• ••• ••• •••@intercom.io

Ruto Kip

Partner

IT expart • Economic Buyer

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(••) ••• ••• ••• •••@intercom.io
View All Decision Makers For Intercom

Frequently asked questions about Intercom

What is Intercom email format?

The widely used Intercom email format is {first}.{last} (e.g. john.smith@intercom.io) with 50% adoption across the company.

What is Intercom customer service number?

To contact Intercom customer service number in your country click here to find.

Who is the CEO of Intercom?

Eoghan Mccabe is the CEO of Intercom.

Who are the decision makers in Intercom?

The decision makers in Intercom are Eoghan Mccabe, Archana Agrawal, Ciaran Lee, etc. Click to Find Intercom decision makers emails.