Sheraton J

Q: What is Sheraton J email address?

Email Sheraton J at sheraton.jones@att.com and sj@zendesk.com. This email is the most updated Sheraton J's email found in 2026.

Q: How to contact Sheraton J?

To contact Sheraton J send an email to sheraton.jones@att.com or sj@zendesk.com. (updated on September 04, 2024)

Customer Success Manager at Zendesk | Atlanta, Georgia, United States

About Sheraton J

Sheraton Jones is a dynamic Customer Success Manager at Zendesk, based in the vibrant Atlanta, GA metro area. With a robust background in the SaaS industry, she expertly manages a substantial portfolio, overseeing a $15 million+ annual accruing revenue book of business. Sheraton's role is pivotal in driving customer satisfaction and retention, as she leads B2B client-facing strategy discussions aimed at optimizing software utilization. Her keen understanding of technology, particularly in software applications, network connectivity, and cybersecurity, allows her to provide tailored solutions that meet the unique needs of each client, thereby minimizing churn and contraction.

In addition to her core responsibilities, Sheraton collaborates closely with cross-functional teams to identify and support expansion opportunities, ensuring that clients not only achieve their immediate goals but also realize their long-term potential with Zendesk's offerings. Her strategic planning skills and proficiency in tools like Microsoft Office and Excel enable her to analyze data effectively, providing insights that drive informed decision-making.

Beyond her professional endeavors, Sheraton is deeply committed to her community. She volunteers as a basketball coach and serves as a mentor for Big Brothers Big Sisters, embodying leadership and team-building skills that extend beyond the workplace. Her passion for helping others, combined with her expertise in customer service and relationship management, positions her as a valuable asset in the ever-evolving landscape of customer success. Sheraton's commitment to excellence not only enhances client experiences but also fosters a culture of growth and collaboration within Zendesk.

Sheraton J Work