Shae Cockrell
Loss Management Specialist at BECU | Fort Worth, Texas, United States
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As a Loss Management Specialist at BECU, Shae Cockrell exemplifies a proactive and strategic approach to minimizing financial risk and enhancing client relationships. With a strong foundation in federal and state collection laws, Shae ensures that all recovery efforts are compliant and ethically sound, fostering trust and transparency with clients. Her meticulous attention to detail in client communication not only aids in achieving delinquency recovery targets but also contributes to a positive member experience, which is paramount in the credit union industry.
In her current role, Shae is involved in key projects that focus on optimizing the loss management process. She leverages her expertise in account reconciliation and automotive finance to analyze client accounts thoroughly, identifying trends and potential areas for intervention. By utilizing advanced tools such as Sprinklr and Microsoft Office, she enhances operational efficiency and streamlines communication within the team. Her ability to creatively troubleshoot issues and develop innovative solutions has proven invaluable in minimizing potential losses and improving overall recovery rates.
Prior to joining BECU, Shae honed her skills at JPMorgan, where she managed a high volume of client interactions, ensuring that each conversation was documented meticulously and that payment arrangements were tailored to meet individual client needs. This experience has equipped her with a robust understanding of contact center dynamics and the importance of maintaining accurate client files. As a leader in loss management, Shae Cockrell continues to drive results through her commitment to excellence, making her a vital asset to BECU and its mission to serve its members effectively.
Loss Management Specialist at BECU in July 2023 to Present
Booking and Funding Document Analyst II at JPMorgan Chase & Co. in June 2023 to July 2023
Fraud Specialist at JPMorgan Chase & Co. in June 2022 to June 2023
Customer Service Experience Specialist (Auto Finance) at Capital One in April 2021 to June 2022
Service Coordinator at thyssenkrupp Elevator in August 2018 to April 2021
Babysitter at Self Employed in December 2017 to August 2018
Customer Service Coordinator (Seasonal) at H&R Block in December 2017 to April 2018
Assistant Store Manager at Sally Beauty in December 2014 to November 2017
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Dr. John Horn High School, October 2026
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Fraud Prevention
Customer Service Operations
Babysitting
Scheduling
Creativity and Innovation
Contact Centers
Technical Support
Sprinklr
Claims Handling
Microsoft Suites
Debt Collection
Account Reconciliation
Electronic Payment Processing
Payment Card Processing
Training and Development (HR)
Learning & Development Solutions
Dealer Relationships
Funding
Fraud Investigations
Process Improvement
Change Management
Fraud Detection
Photoshop
Outlook
Microsoft Word
Customer Service
POS
Marketing
Time Management
Leadership
Multitasking
Service Coordination
Dispatching
Customer Support
Email Management
Oracle Database
Automotive Finance
Communication
Customer Satisfaction
Troubleshooting
Teamwork
Finance
Microsoft Office
Email
Retail
Adobe Photoshop
Customer Experience
Sales
Customer Service Training
Customer Follow-Up
Document Review
Data Entry
Corporate Finance
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Discover more about BECUWhat is Shae Cockrell email address?
Email Shae Cockrell at [email protected]. This email is the most updated Shae Cockrell's email found in 2026.
How to contact Shae Cockrell?
To contact Shae Cockrell send an email to [email protected]. (updated on September 04, 2024)
What company does Shae Cockrell work for?
Shae Cockrell works for BECU
What is Shae Cockrell's role at BECU?
Shae Cockrell is Loss Management Specialist
What is Shae Cockrell's Phone Number?
Shae Cockrell's phone (214) ***-*286
What industry does Shae Cockrell work in?
Shae Cockrell works in the Financial Services industry.
Shae Cockrell Email Addresses
Shae Cockrell Phone Numbers
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