Scott Henrichsen
Senior Vice-President at Alorica | Louisville, Nebraska, United States
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Scott Henrichsen serves as the Senior Vice President at Alorica, where he plays a pivotal role in shaping the strategic direction and operational excellence of the company. With extensive experience in the Business Process Outsourcing (BPO) industry, Scott is dedicated to fostering a culture of continuous improvement and innovation across all facets of the organization. Reporting directly to the President, he is instrumental in guiding corporate leadership initiatives and enhancing the overall employee experience through effective HR practices, organizational development, and comprehensive training programs.
In his current role, Scott oversees critical functions such as Human Resources, Benefits, Facilities, and Quality Management, ensuring that Alorica not only meets but exceeds industry standards in customer service management. His leadership extends to both the U.S. and Philippines operations, where he champions team building and operational efficiency, driving performance through strategic planning and process improvement methodologies. Scott’s expertise in HRIS and workforce management (WFM) allows him to implement data-driven strategies that enhance employee engagement and optimize service delivery.
Scott is passionate about building high-performing teams that are aligned with Alorica's mission to deliver exceptional customer experiences. He actively engages with the LinkedIn community to share insights and foster connections, providing guidance on best practices in executive management and operational strategy. His commitment to nurturing talent and cultivating a positive workplace culture positions him as a thought leader in the BPO sector, making significant contributions to both Alorica and the broader industry landscape.
Senior Vice-President at Alorica in February 2009 to Present
President SITEL Media Service at SITEL Corp in October 2002 to February 2009
President SITEL Media Services Division at SITEL Corp in October 2002 to February 2009
SVP at SITEL Corp in October 2002 to February 2009
Executive Director at TeleTech Inc. in January 1997 to January 2002
Sr Mgr Operatons Manager at Comcast, formerly TCI Cable in January 1996 to January 1997
Sr Operatons Mgr at MCI Corporation in January 1987 to January 1996
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Morningside College, B.S.,Business,, January 1984 to January 1988
Eastwood High
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Salesforce.com
Personnel Management
Solution Selling
Succession Planning
HRIS
Call Center
Workforce Management
Customer Experience
BPO
Outsourcing
Sales
CRM
Management
Program Management
Operations Management
Strategic Planning
Team Management
Human Resources
Process Improvement
Budgets
Business Process Improvement
Start-ups
Analytics
Coaching
Integration
Customer Retention
Executive Management
Business Development
Global Strategic Leadership; Business Process Outsourcing (BPO); Call Center Man
Team Building
Account Management
Employee Relations
Change Management
Employee Benefits
Recruiting
Business Analysis
Team Leadership
Employee Engagement
Forecasting
Talent Acquisition
Leadership Development
Telecommunications
Analysis
P&L Management
Strategy
Lead Generation
Cross-functional Team Leadership
Telemarketing
Operational Excellence
SaaS
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Discover more about AloricaWhat is Scott Henrichsen email address?
Email Scott Henrichsen at [email protected]. This email is the most updated Scott Henrichsen's email found in 2026.
What is Scott Henrichsen phone number?
Scott Henrichsen phone number is (716) 310-0466.
How to contact Scott Henrichsen?
To contact Scott Henrichsen send an email to [email protected]. If you want to call Scott Henrichsen try calling on (716) 310-0466. (updated on July 26, 2022)
What company does Scott Henrichsen work for?
Scott Henrichsen works for Alorica
What is Scott Henrichsen's role at Alorica?
Scott Henrichsen is Senior Vice-President
What industry does Scott Henrichsen work in?
Scott Henrichsen works in the Outsourcing/Offshoring industry.
Scott Henrichsen Email Addresses
Scott Henrichsen Phone Numbers
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