Sandro Roseo
Customer System Support Specialist at AmerisourceBergen | Greater Philadelphia
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Sandro Roseo serves as a Customer System Support Specialist at AmerisourceBergen, where he plays a pivotal role in enhancing customer satisfaction through expert technical support and problem resolution. With a strong foundation in online support and customer service, Sandro is adept at addressing complex issues related to ABC hardware, applications, and connectivity. His ability to communicate effectively and collaborate across departments allows him to bridge gaps between technical teams and customers, ensuring that issues are resolved promptly and efficiently.
In his current role, Sandro is not only responsible for handling customer inquiries via calls and emails but also for maintaining a comprehensive understanding of ABC system solutions. This expertise enables him to leverage the most relevant features and functionalities when assisting customers, thereby enhancing their experience and fostering loyalty. His proactive approach to team building includes mentoring colleagues and facilitating knowledge transfer, which strengthens the overall capability of the support team.
Sandro's skill set encompasses a wide range of technical proficiencies, including disaster recovery, remote desktop support, and networking, making him a versatile asset to the organization. His bilingual communication skills further enhance his ability to connect with a diverse customer base, ensuring that language barriers do not hinder effective support. As he continues to tackle challenging issues and implement innovative solutions, Sandro remains committed to driving excellence in customer support at AmerisourceBergen, ultimately contributing to the company's mission of improving patient outcomes through reliable and efficient service.
Customer System Support Specialist at AmerisourceBergen in April 2020 to Present
Technical Support Analyst Systems Engineer | SaaS | Backup and Recovery | Team Lead at Iron Mountain in January 2014 to January 2019
LiveVault System Engineer | Technical Support | Client Resolution | Backup and Recovery Solution at HP Autonomy in January 2011 to January 2014
Electronic Vaulting System Engineer, Iron Mountain Digital | Online Backup | Technical Support at Iron Mountain in January 2005 to January 2011
Electronic Vaulting Support Specialist | Iron Mountain Offsite Data Protection | Backup Software at Iron Mountain in January 2002 to January 2005
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Computer Learning Centers, Certificate in Information Technology
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Remote Work
Online Support
Customer Satisfaction
Computer Literacy
Skill Development
Attention to Detail
Teamwork
Desktop Application Support
Incident Management
Enterprise Software
Technical Support
Disaster Recovery
Information Technology
Cloud Computing
Integration
Virtualization
Storage
Troubleshooting
Vendor Management
System Administration
Software Documentation
Pre-sales
Information Management
Software Installation
Software Implementation
Computer Hardware Troubleshooting
SaaS
Operating Systems
Windows Server
Servers
Software as a Service (SaaS)
Windows
Remote Desktop
Computer Hardware
Management
Problem Solving
Collaborative Problem Solving
Customer Service
Customer Support
Multitasking
Italian
English
Process Improvement
Networking
Bilingual Communications
Backup & Recovery Systems
Remote Troubleshooting
Remote User Support
Professional Phone Skills
Phone Coverage
Software Troubleshooting
ITIL: Foundation Certificate in IT Service Management
Ticketing Systems
Application Support
Product Support
Analytical Skills
Client Services
Written Communication
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Discover more about AmerisourceBergenWhat is Sandro Roseo email address?
Email Sandro Roseo at [email protected]. This email is the most updated Sandro Roseo's email found in 2026.
What is Sandro Roseo phone number?
Sandro Roseo phone number is 4845576336.
How to contact Sandro Roseo?
To contact Sandro Roseo send an email to [email protected]. If you want to call Sandro Roseo try calling on 4845576336. (updated on September 05, 2024)
What company does Sandro Roseo work for?
Sandro Roseo works for AmerisourceBergen
What is Sandro Roseo's role at AmerisourceBergen?
Sandro Roseo is Customer System Support Specialist
What industry does Sandro Roseo work in?
Sandro Roseo works in the Information Technology & Services industry.
Sandro Roseo Email Addresses
Sandro Roseo Phone Numbers
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