Sandhya Shetty

Sandhya Shetty, Senior Manager at Star Union Dai-ichi Life Insurance Company Limited, brings over 18 years of comprehensive experience in the life insurance industry, with a specialized focus on employee learning and development. In her current role, she plays a pivotal part in shaping the training landscape for the organization’s Field Operations and Customer Service Management teams. Sandhya leads the design and delivery of innovative training programs that align with the company's strategic objectives, ensuring that staff are equipped with the latest industry knowledge and customer-centric skills. Her expertise in conducting Training Need Analysis allows her to identify skill gaps accurately and tailor content that maximizes learning impact, thereby enhancing overall operational efficiency and customer satisfaction.

A key project under her leadership involved the implementation of a digital learning platform integrated with Content Management Systems (CMS), which streamlined training administration and improved content accessibility across multiple locations. Sandhya’s proficiency in content administration and management has been instrumental in developing engaging, relevant training modules that resonate with diverse learner profiles. Her strong people management skills enable her to lead and motivate her team effectively, fostering a culture of continuous improvement and professional growth. Additionally, her background as a Cluster Training Head at Tata AIA Life Insurance provided her with valuable insights into large-scale training deployment and performance management, which she now leverages to drive impactful learning initiatives at Star Union Dai-ichi.

With a keen eye for talent recruitment and performance enhancement, Sandhya remains committed to elevating employee capabilities and supporting the organization’s vision of delivering exceptional insurance solutions. Her industry-specific expertise, combined with her skills in training delivery and employee development, positions her as a strategic asset in the evolving landscape of life insurance.