Samapti Roy

Q: What is Samapti Roy email address?

Email Samapti Roy at sampsroy@gmail.com. This email is the most updated Samapti Roy's email found in 2026.

Q: How to contact Samapti Roy?

To contact Samapti Roy send an email to sampsroy@gmail.com. (updated on August 08, 2024)

Information Technology Operations Analyst at Wells Fargo | Hyderabad, Telangana, India

About Samapti Roy

Samapti Roy is a seasoned Information Technology Operations Analyst at Wells Fargo, bringing over six years of dedicated experience in IT support and operations. In her current role, she excels in providing Level 2 support, where she prioritizes user requirements and ensures seamless system functionality. Samapti is instrumental in overseeing system upgrades and researching innovative tools to enhance operational efficiency. Her proactive approach to incident resolution has consistently resulted in meeting business Service Level Agreements (SLAs), showcasing her commitment to maintaining high service standards.

A key aspect of her role involves meticulous documentation and reporting. By leveraging ServiceNow, Samapti generates comprehensive reports that detail common problems and error trends, enabling the team to identify and address recurring issues effectively. Her expertise in database availability, patch management, and security updates further underscores her technical acumen, ensuring that systems remain secure and operational.

Samapti's ability to prioritize incidents based on their impact and urgency allows her to take decisive action, minimizing downtime and optimizing user experience. Her skills in SQL and ITIL processes enhance her analytical capabilities, while her proficiency in tools like Office 365 and Azure supports her in delivering robust desktop application support. Additionally, her experience in Okta administration and team mentoring reflects her commitment to fostering a collaborative environment and empowering her colleagues.

In an ever-evolving technological landscape, Samapti Roy stands out as a reliable IT professional, adept at navigating challenges and driving improvements within the Wells Fargo IT operations framework. Her blend of technical skills and user-focused mindset positions her as a valuable asset to her team and the organization as a whole.

Samapti Roy Work