Sam Jebadurai
IT Service Desk Specialist at Scorpio Group | Mumbai, Maharashtra, India
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Sam Jebadurai is a highly experienced IT Service Desk Specialist at Scorpio Group, a prominent player in the global shipping industry, where he has honed his expertise over more than a decade in the IT sector. In his current role, Sam is pivotal in monitoring and managing the global IT service desk, ensuring that both standard and VIP support functions operate at peak efficiency. His proficiency in Microsoft 365 administration, Azure, and ServiceNow administration allows him to maintain high-performance levels across service-related processes, while also driving continuous improvement initiatives to enhance user experience.
Sam's responsibilities extend beyond routine support; he takes ownership of critical incidents, coordinating with various resolution parties to ensure timely and effective problem resolution. His ability to establish clear communication channels between stakeholders during post-incident reviews is instrumental in fostering a culture of transparency and accountability within the organization. By utilizing his skills in Major Incident Management and Asset Management, he effectively mitigates risks and enhances service delivery.
In addition to his technical capabilities, Sam is adept in Vendor Management and System Testing, ensuring that all IT services align with Scorpio Group's strategic objectives. His expertise in Microsoft Endpoint Configuration Manager and Remote User Support further enables him to tackle complex technical challenges, providing seamless support to users across the globe. With a commitment to excellence in IT service management, Sam Jebadurai continues to be an invaluable asset to Scorpio Group, driving innovation and operational efficiency in a fast-paced industry.
IT Service Desk Specialist at Scorpio Group in May 2022 to Present
IT Technical Support Specialist at Nityo Infotech in August 2019 to April 2022
Service Desk Lead at JAVIN IT SERVICES PVT LTD in December 2017 to May 2019
Service Desk Engineer at Asterix Infotech Private Limited in July 2017 to November 2017
Deployment Engineer at Nityo Infotech in June 2015 to January 2017
Computer Teacher at Mother’s Pride Junior High English School in July 2013 to March 2015
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North East Frontier Technical University (NEFTU), Bachelor of Science - BS, August 2026
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP), Higher Secondary School (12th), August 2026
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IT Compliance
Service-Level Agreements (SLA)
Service Delivery
Root Cause
Analytical Skills
Windows Server
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Microsoft Products
Problem Management
Remote Access
Team Mentoring
Customer Service
Phone Manner
Microsoft Office
Major Incident Management
Global Services
Mobile Devices
Bitlocker
Incident Management
Asset Management
Project Management
Vendor Management
Process Improvement
Office 365 Administration
Microsoft Azure
Office 365
Microsoft Exchange
Azure Active Directory
Microsoft Intune
Microsoft Endpoint Configuration Manager
Project Coordination
Technical Support
Hardware Diagnostics
System Testing
System Deployment
Troubleshooting
Active Directory
Operating Systems
Team Management
Team Handling
Teamwork
ServiceNow
ServiceNow Administration
Remote User Support
IT Hardware Support
Microsoft Outlook
Microsoft Excel
IT Service Management
ITIL
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Discover more about Scorpio GroupWhat is Sam Jebadurai email address?
Email Sam Jebadurai at [email protected] and [email protected]. This email is the most updated Sam Jebadurai's email found in 2026.
What is Sam Jebadurai phone number?
Sam Jebadurai phone number is +917045145881.
How to contact Sam Jebadurai?
To contact Sam Jebadurai send an email to [email protected] or [email protected]. If you want to call Sam Jebadurai try calling on +917045145881. (updated on November 09, 2024)
What company does Sam Jebadurai work for?
Sam Jebadurai works for Scorpio Group
What is Sam Jebadurai's role at Scorpio Group?
Sam Jebadurai is IT Service Desk Specialist
What industry does Sam Jebadurai work in?
Sam Jebadurai works in the Maritime industry.
Sam Jebadurai Email Addresses
Sam Jebadurai Phone Numbers
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