Roy Macneil
Principal Consultant at Process Control | Toronto, Ontario, Canada
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Roy Macneil serves as a Principal Consultant at Process Control, where he leverages over two decades of experience in Business and Technology Consulting to drive transformative change across both public and private sectors. His expertise in Enterprise Service Management positions him as a thought leader, particularly in aligning organizations with the ITIL framework to enhance service delivery and operational efficiency. Roy's role encompasses a wide array of advisory services, including strategic planning, organizational change management, and the development of comprehensive roadmaps that guide clients through complex transformation initiatives.
At Process Control, Roy is currently spearheading key projects that focus on process improvement methodologies and governance frameworks. His work with high-profile clients such as EY, Deloitte, and major financial institutions like Scotia and TD Banks underscores his ability to engage with C-level executives and program leaders, ensuring that strategic objectives are met while fostering a culture of continuous improvement. His proficiency in IT strategy and solution architecture, coupled with his experience in IT service management and governance, enables him to deliver tailored solutions that address the unique challenges faced by organizations today.
Roy's commitment to excellence is evident in his meticulous approach to organizational change management planning, where he emphasizes the importance of stakeholder engagement and communication. By integrating tools like ServiceNow and utilizing frameworks such as TOGAF, he helps clients navigate the complexities of digital transformation, ensuring they are well-equipped to thrive in an ever-evolving technological landscape. With a legacy of building and leading successful initiatives, Roy Macneil continues to be a pivotal force in driving organizational success through strategic consulting and innovative solutions.
Business Service Management Transformation Architect at Shared Services Canada | Services partagés Canada in October 2022 to Present
Principal Consultant at Process Control in December 1999 to Present
Service Catalog Design Specialist at Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté Canada in December 2023 to May 2024
Senior Technology Architect & Advisor at Ontario Ministry of the Solicitor General in June 2021 to March 2024
Digital Transformation Advisory Consultant at Office of the Superintendent of Financial Institutions Canada in January 2021 to June 2021
ITSM Solution Architect - Automation / BMC Helix / Digital Workplace at Global Affairs Canada | Affaires mondiales Canada in October 2020 to March 2021
Process & Service Transformation Consultant at Grant Thornton LLP in November 2019 to October 2020
Process Transformation Consultant at Scotiabank in May 2019 to October 2019
Service Management Process Architect at CN in March 2018 to April 2019
Service Management Domain Architect at Great-West Life in October 2017 to March 2018
Advisory Consultant at Ontario Provincial Police in April 2017 to September 2017
ITSM Architect at Government of New Brunswick in April 2017 to July 2017
Senior Advisory Consultant - Strategy at EY in August 2012 to July 2017
Change & Deployment Management Consultant at McKesson in July 2016 to January 2017
ITSM Business Transformation Architect at BMO Global Asset Management in December 2015 to May 2016
ITSM / ITIL Process Architect at eHealth Ontario in September 2013 to February 2014
ITSM / ITIL Architect & CIO Advisory at Goldcorp Inc in April 2013 to December 2013
Enterprise Service Management Advisory Consultant at Vale in August 2012 to April 2013
Remedy ITSM Technology Specialist - Contract at TELUS in July 2012 to September 2012
ITSM / ITIL Management Consultant - Contract at Alberta Health Services in May 2012 to June 2012
ITSM Consultant - Contract at McAfee in November 2011 to April 2012
ITSM Architect - Contract at Manitoba Public Insurance in June 2011 to October 2011
Remedy CMDB Architect Consultant - Contract at TELUS in December 2008 to July 2009
ITSM Consultant - Contract at Research In Motion in September 2008 to November 2008
ITSM Consultant - Contract at Great-West Life in June 2008 to September 2008
ITSM Consultant - Contract at CNA Insurance in October 2007 to April 2008
ITSM Architect - Contract at Blue Cross Blue Shield of North Dakota in August 2007 to October 2007
ITSM Project Management Consultant - Contract at EPCOR in February 2007 to August 2007
Remedy ITSM Consultant - Contract at Shell Oil Company in August 2006 to January 2007
BMC Remedy ITSM SME Consultant - Contract at Dell in June 2006 to July 2006
Remedy ITSM Consultant - Contract at US Treasury in January 2006 to May 2006
Remedy ITSM Consultant - Contract at Bell in July 2005 to December 2005
Remedy ITSM & ITIL Business Consultant - Contract at Ministry of Health and Long-Term Care in February 2005 to June 2005
Remedy CRM & ITSM Consultant - Contract at Cummins Inc. in September 2004 to January 2005
BMC Remedy ITSM Management Consultant - Contract at Bank of America in May 2004 to October 2004
Remedy ARS Developer Consultant - Contract at ExxonMobil in November 2003 to April 2004
BMC Remedy Project SME Consultant - Contract at Remedy Software Corp in September 2002 to October 2003
Remedy ARS Process Consultant - Contract at Alcatel-Lucent in February 2001 to March 2002
Remedy Lead ARS Developer - Contract at Alcatel-Lucent in November 2000 to January 2001
Remedy Systems Analyst and Developer - Employee at Newbridge Networks in January 1995 to January 1999
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BMC Software Educational Services, Certified, August 2026
Pink Elephant, ITIL v3, August 2026
ServiceNow, Process, August 2026
BMC Software Educational Services, Certified, August 2026
TUNS, CompScience, August 1991 to August 1994
BMC Remedy Technical School, CMDB, August 2026
Remedy Corp, Remedy Expert, August 1997
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Presenter
Digital Strategy
Business Systems
Digital Services
BMC Helix DWP
IT Strategy
Digital Transformation
Enterprise Architecture
ITIL
Business Transformation
IT Outsourcing
Change Management
Solution Architecture
IT Service Management
Integration
Service Delivery
Project Management
Management Consulting
COBIT
Business Process
Consulting
Business Analysis
Business Process Improvement
Service Management
IT Operations
IT Management
Business Development
Strategy
BMC Remedy
Enterprise Software
BMC Helix ITSM
Visio
BMC Helix
Business Relationship Management
Mentoring
ServiceNow Administration
Process Improvement
IT Business Strategy
ITIL Process Implementation
IT4IT
TOGAF
IT Governance
IT Transformation
Digital Workplace
IT Enabled Business Transformation
Strategic IT Management
ITIL Service Strategy
Enterprise IT Strategy
Business Architecture
Management
IT & Business Strategy Alignment
Team Leadership
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Discover more about Process ControlWhat is Roy Macneil email address?
Email Roy Macneil at [email protected]. This email is the most updated Roy Macneil's email found in 2026.
What is Roy Macneil phone number?
Roy Macneil phone number is +19028800087.
How to contact Roy Macneil?
To contact Roy Macneil send an email to [email protected]. If you want to call Roy Macneil try calling on +19028800087. (updated on September 28, 2024)
What company does Roy Macneil work for?
Roy Macneil works for Process Control
What is Roy Macneil's role at Process Control?
Roy Macneil is Principal Consultant
What industry does Roy Macneil work in?
Roy Macneil works in the Information Technology & Services industry.
Roy Macneil Email Addresses
Roy Macneil Phone Numbers
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