Roel Herrera
Field Technician at Lumen Technologies | Dearborn Heights, Michigan, United States
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Roel Herrera is a dedicated Field Technician at Lumen Technologies, where he leverages his bilingual proficiency in Spanish and English to enhance communication and service delivery in diverse environments. With a solid foundation in IT certifications, Roel excels in hardware deployment, software troubleshooting, and network engineering, making him a vital asset to the team. His expertise in AWS cloud basics further complements his technical skill set, allowing him to navigate the complexities of modern telecommunications infrastructures effectively.
In his current role, Roel is responsible for performing and scheduling maintenance on critical network infrastructure, including uninterrupted power supplies, building generators, and various network equipment. His hands-on experience in troubleshooting ensures that any defective equipment is swiftly identified and replaced, minimizing downtime and enhancing operational efficiency. Roel's involvement in the installation, modification, and decommissioning of Next Generation technologies—such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, and SONET—demonstrates his commitment to staying at the forefront of technological advancements.
Roel's ability to thrive in high-pressure situations is complemented by his strong interpersonal skills, which facilitate effective teamwork and customer service. His proficiency in data management and organization ensures that all projects are executed seamlessly, while his familiarity with tools like Microsoft Office, SQL, and Microsoft 365 enhances his reporting capabilities. As Roel continues to contribute to Lumen Technologies, he remains focused on leveraging his skills to drive innovation and improve the overall customer experience in the ever-evolving telecommunications landscape.
Field Technician at Lumen Technologies in August 2023 to Present
Customer Service Specialist at Infomedia in November 2022 to August 2023
Community Health Worker at Wayne Health in December 2021 to June 2022
Family Health Advocate and Health and Wellness Assistant Coordinator at Detroit Parent Network in October 2020 to January 2022
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Per Scholas, August 2026
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Phone Manner
Reporting
Teamwork
High-Pressure Situations
Phone Etiquette
Microsoft Office
SQL
Problem Solving
Analytical Skills
Telecommunications
Networking
Hardware
Software as a Service (SaaS)
Software Installation
Active Directory
Microsoft 365
Customer Service
Help Desk Support
Mobile Devices
Technical Support
PC building
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Discover more about Lumen TechnologiesWhat is Roel Herrera email address?
Email Roel Herrera at [email protected]. This email is the most updated Roel Herrera's email found in 2026.
What is Roel Herrera phone number?
Roel Herrera phone number is 5037799513.
How to contact Roel Herrera?
To contact Roel Herrera send an email to [email protected]. If you want to call Roel Herrera try calling on 5037799513. (updated on September 04, 2024)
What company does Roel Herrera work for?
Roel Herrera works for Lumen Technologies
What is Roel Herrera's role at Lumen Technologies?
Roel Herrera is Field Technician
What industry does Roel Herrera work in?
Roel Herrera works in the Computer Software industry.
Roel Herrera Email Addresses
Roel Herrera Phone Numbers
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