Rod Macaspac
Application Support Analyst at CWT | Scarborough, Ontario, Canada
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Rod Macaspac currently serves as an Application Support Analyst at CWT, where he plays a pivotal role in ensuring the seamless operation of critical business applications and IT services. Leveraging over eight years of experience in application, middleware, and back-end support, Rod brings a comprehensive skill set that encompasses incident management, automation, and cross-functional collaboration. His expertise in troubleshooting complex production issues, coupled with his proficiency in tools such as Node.js, PowerCLI, and SQL, enables him to swiftly diagnose and resolve application outages, minimizing downtime and maintaining service level agreements (SLAs).
At CWT, Rod is instrumental in providing 24/7 support coverage, coordinating incident resolution across global teams to ensure continuous service availability. His proactive approach includes developing automation scripts for restarting applications, monitoring health checks, and managing alerts—significantly improving operational efficiency and reducing manual intervention. Rod’s strong organizational skills and effective communication facilitate seamless coordination between technical teams and stakeholders, ensuring timely updates and resolution of critical incidents.
His key projects often involve implementing automation solutions to streamline incident response workflows and enhance system reliability. With a deep understanding of application support, middleware, and database management, Rod is well-equipped to handle both minor and major production issues, contributing to the stability and resilience of CWT’s IT infrastructure. His industry-specific expertise and dedication to continuous improvement position him as a valuable asset in supporting CWT’s digital transformation initiatives and maintaining high standards of service excellence.
Application Support Analyst at CWT in May 2019 to Present
Software Engineer at Accenture in April 2014 to May 2019
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Humber College, Web Development and Design, August 2026
University of Santo Tomas, Bachelor of Science in Information Technology, August 2026
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Desktop Support
Relational Databases
Query Languages
Production Support
Node.js
English
Information Technology
Linux
Software Installation
PowerCLI
Office 365 Administration
VMware
Powershell
Active Directory
Office 365
Software as a Service (SaaS)
Problem Solving
Application Programming Interfaces (API)
Unix
Jenkins
Databases
Ansible
Service Desk
Jira
Analytical Skills
Microsoft PowerPoint
Organization Skills
Attention to Detail
Customer Support
Microsoft Office
Windows
Troubleshooting
Windows Server
Reporting & Analysis
Microsoft Outlook
Microsoft Excel
Technical Support
Python (Programming Language)
Microsoft SQL Server
Visual Studio
Constructive Feedback
Written Communication
User Interface Design
Oral Communication
Communication
Git
Functional Support
saratoga CRM
Aptean
PL/SQL
ServiceNow
GitHub
BMC Control-M
SSL Certificates
HTML
Cascading Style Sheets (CSS)
JavaScript
Application Support
SQL
MySQL
Customer Relationship Management (CRM)
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Discover more about CWTWhat is Rod Macaspac email address?
Email Rod Macaspac at [email protected]. This email is the most updated Rod Macaspac's email found in 2026.
How to contact Rod Macaspac?
To contact Rod Macaspac send an email to [email protected]. (updated on March 01, 2025)
What company does Rod Macaspac work for?
Rod Macaspac works for CWT
What is Rod Macaspac's role at CWT?
Rod Macaspac is Application Support Analyst
What is Rod Macaspac's Phone Number?
Rod Macaspac's phone +44 ** **** *368
What industry does Rod Macaspac work in?
Rod Macaspac works in the Computer Software industry.
Rod Macaspac Email Addresses
Rod Macaspac Phone Numbers
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