Michael Galvin
Senior Business Analyst/Software Engineer at CWT | Osseo, Minnesota, United States
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Michael Galvin is an accomplished and versatile Senior Business Analyst and Software Engineer at CWT, where he plays a pivotal role in enhancing enterprise IT Service Management (ITSM) processes through his expertise in ServiceNow. With a proven track record of performance in deadline-driven environments, Michael excels in analyzing, configuring, developing, and testing IT solutions that streamline operations and improve service delivery. His resourceful problem-solving skills enable him to quickly adapt to evolving company needs, ensuring that projects align with organizational goals and deliver tangible results.
Currently, Michael is focused on key projects that leverage ServiceNow to optimize the service catalog and enhance software configuration management. His deep understanding of IT operations and vendor management allows him to effectively collaborate with cross-functional teams, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. As a valued resource to senior management, he employs his strong communication skills to articulate complex technical concepts in a way that is accessible to all levels of the organization.
Michael’s commitment to business process improvement is evident in his application of methodologies such as DevOps and Kanban, which he utilizes to drive efficiency and foster a culture of continuous improvement. His role within the Project Management Office (PMO) further underscores his ability to manage multiple projects simultaneously while maintaining a keen focus on delivering high-quality outcomes. With a blend of technical acumen and strategic insight, Michael Galvin continues to make significant contributions to CWT's success in the ever-evolving landscape of IT service management.
Senior Business Analyst/Software Engineer at CWT in March 2021 to Present
Sr. Change Management Analyst at CWT in May 2014 to March 2021
Project Manager at Carlson Wagonlit Travel in November 2010 to January 2014
Business Analyst at Carlson Wagonlit Travel in May 2009 to November 2010
Central Operations Manager at Carlson Wagonlit Travel in December 2006 to December 2007
Business Analyst-Vendor Contract Administration at Carlson Wagonlit Travel in July 2000 to March 2001
Technical Support Analyst at Carlson Wagonlit Travel in January 1999 to July 2000
Lead Analyst at Carlson Wagonlit Travel in July 1997 to January 1999
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Bethel University, BA, July 2026
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Technical Support
Service Catalog
Software Testing
ServiceNow Administration
ServiceNow
Software Configuration Management
Process Improvement
Business Analysis
Project Management
Cross-functional Team Leadership
Management
SDLC
Leadership
IT Operations
Vendor Management
Software Documentation
Requirements Analysis
Travel Technology
Contract Management
Program Management
Software Project Management
Agile Methodologies
IT Management
Business Process Improvement
Internal Audit
Time Management
PMO
Operations Management
Business Process
Budgets
Product Management
Customer Service
Business Analytics
Microsoft Excel
Microsoft Word
PowerPoint
Microsoft Office
Change Management
ITIL
Communication
DevOps
Office 365
Kanban
Lean Management
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Discover more about CWTWhat is Michael Galvin email address?
Email Michael Galvin at [email protected] and [email protected]. This email is the most updated Michael Galvin's email found in 2026.
How to contact Michael Galvin?
To contact Michael Galvin send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Michael Galvin work for?
Michael Galvin works for CWT
What is Michael Galvin's role at CWT?
Michael Galvin is Senior Business Analyst/Software Engineer
What is Michael Galvin's Phone Number?
Michael Galvin's phone (218) ***-*421
What industry does Michael Galvin work in?
Michael Galvin works in the Leisure, Travel & Tourism industry.
Michael Galvin Email Addresses
Michael Galvin Phone Numbers
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