Rich Lagasca

Q: What is Rich Lagasca email address?

Email Rich Lagasca at rlagasca@stefanini.com. This email is the most updated Rich Lagasca's email found in 2026.

Q: How to contact Rich Lagasca?

To contact Rich Lagasca send an email to rlagasca@stefanini.com. (updated on October 24, 2024)

Information Technology Service Delivery Manager II at Stefanini North America and APAC | Pasay, National Capital Region, Philippines

About Rich Lagasca

Rich Lagasca is a seasoned Helpdesk Technician at Stefanini North America and APAC, where he leverages his extensive expertise in IT Service Delivery Management to enhance operational efficiency and client satisfaction. With a robust background in the information technology and services industry, Rich excels in managing service desk operations, ensuring that all Service Level Agreements (SLAs) are met consistently. His role involves not only overseeing technical support and customer service but also fostering a culture of excellence within the team.

Rich is instrumental in maintaining optimal staffing levels and occupancy rates, which are critical for achieving operational efficiency. He meticulously analyzes key performance indicators such as talk time and quality metrics to drive process improvements. By facilitating regular client meetings, he ensures transparent communication regarding team performance, allowing for proactive adjustments and strategic planning. His adeptness in creating and managing operational budget files further underscores his commitment to maintaining financial accountability while delivering exceptional service.

Rich's skill set encompasses a wide range of competencies, including IT operations management, IT governance, and business process outsourcing (BPO). His leadership abilities shine through in his team management approach, where he emphasizes collaboration and continuous improvement. As a result, Rich not only enhances the service experience for clients but also cultivates a motivated and high-performing team. His dedication to excellence in the contact center environment makes him a pivotal asset to Stefanini, driving both client satisfaction and operational success across North America and the APAC region.

Rich Lagasca Work