Ricca Z
Director of Quality Assurance at TDCX | Philippines
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Director of Quality Assurance at TDCX in January 2025 to Present
Senior Quality Assurance Manager at TDCX in September 2024 to January 2025
Associate Director, Quality Assurance, Transitions, and Business Analytics at Ubiquity in March 2023 to June 2024
Senior Quality Assurance Manager at Ubiquity in May 2021 to March 2023
Quality Assurance Manager at Ubiquity in January 2021 to April 2021
Group Manager-Quality at WNS Global Services in October 2018 to July 2020
Training & Quality Supervisor at STARTEK in December 2015 to September 2018
QA Supervisor at Transcom in March 2015 to December 2015
Language and Product Trainer at Transcom in November 2012 to March 2015
Line Trainer at Hinduja Global Solutions in September 2011 to November 2012
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Central Philippine University, Bachelor of Science (BS)
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Organizational Leadership
Digital Transformation
Succession Planning
Project Implementation
Customer Success
Communication Training
Directorship
Onboarding
Statistical Data Analysis
E-Learning
Training Material
Business Reviews
Key Performance Indicators
Process Auditing
Problem Solving
Reporting & Analysis
Quality Operations
Customer Interaction
Quality Auditing
Corrective and Preventive Action (CAPA)
Quality System
People Development
Team Motivation
Deployment Strategies
Strategic Thinking
Design Thinking
Business Solution
Analytical Skills
Data Analytics
Business Analysis
Strategic Data Analysis
Training
Talent Management
Employee Learning & Development
Customer Satisfaction
Account Management
People Management
Business Process Improvement
Standard Operating Procedure (SOP)
Quality Assurance
Leadership Development
Data Analysis
Quality tools
Quality Management
Quality Control
Program Management
Curriculum Design
Curriculum Development
Performance Management
Customer Experience
Outsourcing
CRM
Business Process Outsourcing (BPO)
Lean Six Sigma
Operations Management
Project Management
Operational Excellence
Statistics
Change Management
Continuous Improvement
Six Sigma Green Belt
Microsoft Excel
Microsoft Word
Training and Development
Instructor-led Training
Team Leadership
Team Management
Leadership
Coaching
Customer Service
Employee Engagement
Communication
Development Of Employees
Professional Mentoring
Training Needs Analysis
Process Improvement
Project Leadership
Project Team Management
Agile Project Management
Agile Methodologies
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Discover more about TDCXWhat is Ricca Z email address?
Email Ricca Z at [email protected]. This email is the most updated Ricca Z's email found in 2026.
How to contact Ricca Z?
To contact Ricca Z send an email to [email protected]. (updated on March 10, 2025)
What company does Ricca Z work for?
Ricca Z works for TDCX
What is Ricca Z's role at TDCX?
Ricca Z is Director of Quality Assurance
What is Ricca Z's Phone Number?
Ricca Z's phone (**) *** *** 291
What industry does Ricca Z work in?
Ricca Z works in the Outsourcing/Offshoring industry.
Ricca Z Email Addresses
Ricca Z Phone Numbers
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