Rexon O
Group Manager - Operations at WNS | Quezon City, National Capital Region, Philippines
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As a Group Manager - Operations at WNS, Rexon O. plays a pivotal role in driving operational excellence within a leading global business process outsourcing company. With 16 years of extensive experience in the travel industry, Rexon has honed his expertise in various Global Distribution Systems (GDS), including Worldspan, which has been instrumental in optimizing travel-related processes and enhancing customer service delivery. His proficiency in workforce management and change management allows him to effectively oversee day-to-day operations while ensuring that the team meets Service Level Agreements (SLAs) and client requirements consistently.
Rexon is adept at establishing strong client relationships, which is crucial in a competitive landscape where customer satisfaction is paramount. He prioritizes organizational compliance and control standards, fostering a culture of continuous improvement and staff development. By implementing strategic initiatives aimed at process improvement, Rexon has successfully driven cost savings and operational efficiencies, ultimately contributing to the company's bottom line. His commitment to staff welfare and development ensures that team members are not only skilled but also motivated to deliver exceptional service.
Key projects under Rexon's leadership include the optimization of event ticketing processes and the enhancement of customer service protocols, which have significantly improved client satisfaction metrics. His ability to navigate complex operational challenges while maintaining a focus on teamwork and collaboration has made him a respected leader within WNS. As Rexon continues to leverage his skills in the travel industry, he remains dedicated to elevating the operational standards of his team and delivering unparalleled value to clients.
Group Manager - Operations at WNS in August 2022 to Present
Senior Manager at TeleTech Philippines in July 2018 to August 2022
Project Specialist at TeleTech Philippines in June 2015 to July 2018
Senior Team Lead at TeleTech Philippines in July 2010 to June 2015
Travel Specialist at TeleTech Philippines in July 2008 to July 2010
Reservations Specialist at Advanced Contact Solutions, Inc. in December 2006 to July 2008
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Bicol University, September 2026
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Business-to-Business (B2B)
Worldspan
Sabre
Coaching
Analytical Skills
Service Delivery Management
Service Delivery
Customer Engagement
Workforce Management
Decision-Making
Written Communication
Customer Satisfaction
Teamwork
Performance Motivation
Global Distribution Systems (GDS)
Aviation
OTA
Travel Agencies
Online Travel
Cost Savings
Back Office Operations
Airlines
Management
Customer Service
Problem Solving
Leadership
Vendor Management
Solid Professional Standards
Team Management
Microsoft Exchange
Event Ticketing
Ticketing Systems
Confidentiality
Microsoft Excel
Program Management
Staff Development
Airline Ticketing
Airline Reservations
Travel
Travel Management
People Management
Contact Centers
Analytics
Project Management
Customer Relationship Management (CRM)
Data Analysis
Change Management
Process Improvement
New Business Development
Account Management
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Discover more about WNSWhat is Rexon O email address?
Email Rexon O at [email protected]. This email is the most updated Rexon O's email found in 2026.
How to contact Rexon O?
To contact Rexon O send an email to [email protected]. (updated on October 24, 2024)
What company does Rexon O work for?
Rexon O works for WNS
What is Rexon O's role at WNS?
Rexon O is Group Manager - Operations
What is Rexon O's Phone Number?
Rexon O's phone (**) *** *** 236
What industry does Rexon O work in?
Rexon O works in the Outsourcing/Offshoring industry.
Rexon O Email Addresses
Rexon O Phone Numbers
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