Reuben Mas

Q: What is Reuben Mas email address?

Email Reuben Mas at rmas@opentext.com. This email is the most updated Reuben Mas's email found in 2026.

Q: How to contact Reuben Mas?

To contact Reuben Mas send an email to rmas@opentext.com. (updated on October 24, 2024)

Senior Technical Support Specialist at OpenText | Calabarzon, Philippines

About Reuben Mas

Reuben Mas is a seasoned Senior Technical Support Specialist at OpenText, where he leverages over fifteen years of extensive experience in delivering exceptional client-focused support to a diverse international clientele. In his current role, Reuben is instrumental in ensuring that clients receive superior customer support for OpenText's Enterprise Information Management (EIM) solutions, particularly focusing on Kofax Capture and OpenText VIP solutions. His expertise lies in meticulously monitoring and managing client tickets through IT Service Management (ITSM) systems, where he documents each interaction with precision to facilitate seamless communication and resolution processes.

Reuben's ability to isolate root causes of technical issues is a hallmark of his approach, allowing him to guide users toward enduring solutions that not only resolve immediate concerns but also enhance overall business continuity. He is adept at developing and implementing maintenance and recovery plans that secure business success, ensuring that clients can rely on OpenText's solutions without interruption. His strong background in SQL and Microsoft SQL Server, combined with his comprehensive understanding of application support and IT operations, enables him to troubleshoot complex issues efficiently.

In addition to his technical acumen, Reuben excels in project management and delegation, ensuring that tasks are prioritized effectively and that team resources are utilized optimally. His commitment to providing an outstanding customer experience is evident in every interaction, as he strives to exceed client expectations and foster long-term relationships. With a deep understanding of computer network operations and ERP software, Reuben is well-equipped to navigate the challenges of the ever-evolving tech landscape, making him a valuable asset to the OpenText team and its clients.

Reuben Mas Work