Renata Stanek
Escalation Manager at Cornerstone OnDemand | Cracow, Małopolskie, Poland
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Renata Stanek serves as an Escalation Manager at Cornerstone OnDemand, where she plays a pivotal role in managing critical client issues related to the company's innovative suite of products. With a strong focus on customer escalation management, Renata collaborates closely with Engineering teams, customers, and third-party partners to ensure that complex challenges are addressed swiftly and effectively. Her expertise in project management software and customer support enables her to navigate intricate technical landscapes, ensuring that clients receive timely resolutions that meet their expectations.
In her current role, Renata is instrumental in building robust relationships across Global Services organizations, fostering a culture of collaboration and proactive problem-solving. She is known for her can-do attitude, which resonates throughout her interactions with stakeholders at all levels. By actively driving triage and troubleshooting efforts, Renata ensures that communication remains clear and consistent, keeping clients informed throughout the resolution process.
Renata’s commitment to quality and thoroughness in issue resolution is complemented by her skills in performance management and decision-making. She leads root cause analysis initiatives, identifying underlying issues to prevent future escalations and enhance overall customer satisfaction. Her ability to present complex information in an accessible manner further strengthens her role as a liaison between technical teams and clients, making her an invaluable asset to Cornerstone OnDemand. Through her dedication and expertise, Renata not only resolves immediate client concerns but also contributes to the continuous improvement of the company's products and services.
Escalation Manager at Cornerstone OnDemand in November 2022 to Present
CS Team Manager at Amazon in September 2020 to November 2022
Shift Lead at HCL Technologies in September 2019 to June 2020
Team Leader's back-up | IT & HR Analyst at HCL Technologies in March 2019 to September 2019
IT & HR Analyst at HCL Technologies in May 2018 to March 2019
Written Customer Service for online store Wish.com - german speaker at Teleperformance Portugal in February 2018 to May 2018
Customer Service Assistant at Grupa ATERIMA in March 2017 to December 2017
Childminder in Hospital at Rehabilitarion Children Hospital in Radziszow in June 2017 to July 2017
Receptionist at Hotel Kracow Residence in February 2016 to December 2016
Internship at Voivodship Road Administration in Cracow in May 2016 to June 2016
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AGH University of Krakow, Engineer, October 2026
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera, October 2026
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Oprogramowanie zarządzania projektem
Communication
Common sense
Customer Satisfaction (CSAT)
Analytical Reasoning
Customer Escalation Management
Team Building
Project Management
Coaching
Employee Wellness
Customer Service
Corporate Communications
Salesforce.com
Service now
ITIL
SAP
Microsoft Office
Customer Support
Team Spirit
SharePoint
Microsoft Excel
Presentation Skills
Team Leadership
Team Motivation
People Management
Team Management
Performance Management
Decision-Making
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Discover more about Cornerstone OnDemandWhat is Renata Stanek email address?
Email Renata Stanek at [email protected]. This email is the most updated Renata Stanek's email found in 2026.
How to contact Renata Stanek?
To contact Renata Stanek send an email to [email protected]. (updated on May 22, 2024)
What company does Renata Stanek work for?
Renata Stanek works for Cornerstone OnDemand
What is Renata Stanek's role at Cornerstone OnDemand?
Renata Stanek is Escalation Manager
What is Renata Stanek's Phone Number?
Renata Stanek's phone (**) *** *** 197
What industry does Renata Stanek work in?
Renata Stanek works in the Information Technology & Services industry.
Renata Stanek Email Addresses
Renata Stanek Phone Numbers
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