Remo Peter
Technical Operations Manager, Tier 3 / Technical Research at IntouchCX | Hyderabad, Telangana, India
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Remo Peter currently serves as the Technical Operations Manager, Tier 3 / Technical Research at IntouchCX, where he leverages over 17 years of expertise in customer service and technical support to drive operational excellence. In this strategic role, Remo oversees a dedicated team of 40 Tier 3 technical professionals, both on-site and off-shore, ensuring seamless collaboration and high-performance standards across all technical support functions. His leadership focuses on managing complex escalations, troubleshooting advanced technical issues, and implementing innovative solutions that enhance the overall customer experience.
A key aspect of Remo’s role involves the continuous optimization of the customer experience platform through the deployment of ITIL-based processes, which have resulted in a notable 42% increase in operational efficiency. His proficiency in managing escalations and incident resolution ensures rapid turnaround times and minimizes customer impact. Additionally, Remo advocates for the strategic use of Kibana for log analysis, enabling his team to proactively identify system anomalies, improve root cause analysis, and enhance system reliability.
Remo’s expertise extends to business analysis and technical research, where he applies his deep understanding of CRM systems, data analytics, and troubleshooting methodologies to develop scalable solutions. His commitment to fostering a collaborative work environment and building strong teams is reflected in his ability to mentor technical professionals and promote continuous improvement. With a focus on leveraging industry best practices and emerging technologies, Remo Peter plays a pivotal role in maintaining IntouchCX’s reputation for delivering exceptional customer support and technical excellence.
Technical Operations Manager, Tier 3 / Technical Research at IntouchCX in April 2023 to Present
Professional development at Career Break in February 2021 to March 2023
Assistant Manager - Technical Support at SmartDrive Systems in April 2019 to November 2020
Team Manager - Technical Support at Accenture in August 2015 to February 2019
Bereavement at Career Break in July 2014 to August 2015
Supervisor - Technical Support expert at GENPACT (Google Client) in December 2011 to June 2014
Marketing and Product Manager at ZUTI Engineering Solutions Pvt. Ltd in March 2011 to September 2011
Professional development at Career Break in November 2009 to December 2010
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Babasaheb Bhimrao Ambedkar Bihar University, Bachelor of Technology (B.Tech.), July 2026
Campion School, 10+2 graduation, July 2026
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Customer Facing Roles
Budget Reconciliation
Service-Level Agreements (SLA)
Escalations Management
Contact Center Management
Business Process Outsourcing (BPO)
Communication
Team Management
Leadership
Training
Customer Satisfaction
Operations Management
CRM
Process Improvement
Sales
Strategy
Business Analysis
Logistics
Business Development
Technical Support
Research
Video Editing
Documentation
Photography
Image Editing
Document Review
Marketing
CAD
Lean Six Sigma
Google Adwords
Microsoft Excel
PowerPoint
InDesign
Photoshop
Microsoft Word
Video Conferencing
Microsoft Office
Cross-functional Team Leadership
Management
Customer Service
Team Leadership
Soft Skills
Employee Engagement
Manual Drafting
Email
Metrics Reporting
Image Analysis
Interactive Whiteboard
Presentation Specialist
Phone and Email support
ITIL v3 Foundations Certified
Time Management
Microsoft PowerPoint
People Management
Customer Service Management
Call Control
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Discover more about IntouchCXWhat is Remo Peter email address?
Email Remo Peter at [email protected] and [email protected]. This email is the most updated Remo Peter's email found in 2026.
What is Remo Peter phone number?
Remo Peter phone number is +919642445706.
How to contact Remo Peter?
To contact Remo Peter send an email to [email protected] or [email protected]. If you want to call Remo Peter try calling on +919642445706. (updated on March 25, 2025)
What company does Remo Peter work for?
Remo Peter works for IntouchCX
What is Remo Peter's role at IntouchCX?
Remo Peter is Technical Operations Manager, Tier 3 / Technical Research
What industry does Remo Peter work in?
Remo Peter works in the Information Technology & Services industry.
Remo Peter Email Addresses
Remo Peter Phone Numbers
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