Bri Marohn
Operations Manager at IntouchCX | Stonewall, Manitoba, Canada
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Bri Marohn currently serves as an Operations Manager at IntouchCX, where she leverages her exceptional communication and organizational skills to drive team performance and enhance customer engagement. In her role, Bri is instrumental in guiding technical support advisors to maintain and exceed outstanding service metrics, ensuring that both individual and team goals align with the company’s strategic objectives. Her proactive approach involves monitoring service levels and identifying opportunities for training and coaching, which fosters a culture of continuous improvement and professional development among her team members.
Bri's expertise extends to analyzing call reviews and utilization rates, allowing her to implement data-driven strategies that optimize operational efficiency. By utilizing her skills in reporting metrics and KPI dashboards, she provides valuable insights that inform decision-making and enhance overall service delivery. Her proficiency in Windows 11 and Cisco VoIP technologies further enables her to support her team in navigating complex technical challenges, ensuring that they are well-equipped to meet customer needs effectively.
In addition to her operational responsibilities, Bri is passionate about fostering a collaborative work environment where team members feel empowered to excel. Her background in retail sales and negotiation equips her with a unique perspective on customer interactions, enabling her to enhance the customer experience while driving business results. As she continues to embrace new challenges and expand her skill set, Bri remains committed to delivering exceptional service and contributing to the success of IntouchCX.
Operations Manager at IntouchCX in August 2020 to Present
Health and well-being at Career Break in May 2020 to July 2020
Hardware Specialist at Canada Life in April 2019 to April 2020
Technical Support Technician at Staples Canada in September 2017 to March 2019
Network Technician at Murrays Car Dealership in February 2017 to August 2017
Repair Technician at Juggernaut Computers in November 2015 to September 2016
Promoter at MB NetSet Communications in June 2016 to August 2016
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Assiniboine College, Network Administration Technology, July 2026
Vanarts - Vancouver Institute of Media Art, July 2026
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Negotiation
Analytical Skills
Windows 11
Customer Service
Customer Support
Customer Experience
Customer Satisfaction
Customer Engagement
Reporting Metrics
Service Levels
KPI Dashboards
Jira Service Desk
Art
Team Leadership
Teamwork
Photography
Adobe Photoshop
Independent Thinking
Computer Repair
Computer Animation
Computer Maintenance
Network Design
Video Editing
Video Production
2D art
2D Animation
Communication
Windows Server
Windows 10
Computer Hardware
Computer Networking
Network Administration
Printer Support
Retail
Retail Sales
Presentation Skills
Google Drive
Powershell
Member of Toastmasters
Performance Benchmarking
Cisco Systems Products
Cisco Routers
Cisco IOS
Cisco VoIP
Cisco Networking
Cisco Security
Linux
Red Hat Linux
Linux Server
4-H
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Discover more about IntouchCXWhat is Bri Marohn email address?
Email Bri Marohn at [email protected]. This email is the most updated Bri Marohn's email found in 2026.
How to contact Bri Marohn?
To contact Bri Marohn send an email to [email protected]. (updated on October 01, 2024)
What company does Bri Marohn work for?
Bri Marohn works for IntouchCX
What is Bri Marohn's role at IntouchCX?
Bri Marohn is Operations Manager
What is Bri Marohn's Phone Number?
Bri Marohn's phone (416) ***-*520
What industry does Bri Marohn work in?
Bri Marohn works in the Information Technology & Services industry.
Bri Marohn Email Addresses
Bri Marohn Phone Numbers
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