Randy Segundo
Information Technology Service Delivery Manager at Pinnacle Propane, LLC | Wylie, Texas, United States
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Randy Segundo serves as the Information Technology Service Delivery Manager at Pinnacle Propane, LLC, where he leverages over 25 years of extensive experience in IT operations to enhance service delivery and operational efficiency. In his current role, Randy is instrumental in overseeing the daily IT service delivery processes, ensuring that they align with the company's strategic objectives. His expertise in managing service delivery metrics allows him to implement best practices that consistently elevate performance standards across the organization.
One of Randy's key projects involves the integration of Microsoft Azure solutions to streamline cloud operations and enhance data security. By employing advanced encryption techniques and leveraging tools like BMC Remedy for incident management, he has successfully improved response times and reduced downtime, thereby ensuring that Pinnacle Propane maintains its competitive edge in the energy sector. Additionally, Randy champions change management initiatives that foster a culture of accountability and continuous improvement within his high-performing team.
Randy's collaborative approach involves strategizing with internal teams, stakeholders, and vendors to resolve service delivery challenges effectively. His adeptness in managed services and cloud printing solutions has been pivotal in optimizing resource allocation and enhancing user experience. As he continues to drive operational excellence at Pinnacle Propane, Randy remains committed to ensuring security compliance and implementing innovative technology solutions that support the company's growth and sustainability objectives. His passion for IT operations management and dedication to delivering exceptional service make him a vital asset to the organization.
Information Technology Service Delivery Manager at Pinnacle Propane, LLC in May 2023 to Present
IT Operations Manager at WPP in October 2021 to May 2023
Field Service Manager at TSP in December 2019 to September 2021
Systems Specialist Supervisor at Caliber Home Loans, Inc. in August 2019 to November 2019
Site Lead - Supervisor at Pomeroy in September 2008 to March 2019
SUPPORT ANALYST II at Sprint in February 2005 to February 2008
PROGRAM LEAD - FIELD SYSTEMS ENGINEER at Northrop Grumman in February 2003 to February 2005
Field Systems Engineer at Intec Systems in February 1998 to February 2003
United States Marines at United States Marine Corps in March 1990 to June 1995
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Collin College, September 1988 to September 1990
ICS Engineering, Associates, September 1993 to September 1995
Plano East Sr High School, High School Diploma
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Managed Services
Microsoft Azure
IT Asset Management
IT Project & Program Management
Leadership
Vendor Management
Project Management
Team Building
Team Leadership
Management
Customer Service
Disaster Recovery
IT Operations Management
Service Delivery
Technical Support
Program Management
BMC Remedy
BMC Remedy Ticketing System
VDI
Point of Sale (POS) Systems
System Center Configuration Manager (SCCM)
Dell Computers
HP Products
SCCM
Microsoft Office
Microsoft Windows 10
Mac
Support Now
Vantive
MRO Management
HPAM
Encryption
VMware
Active Directory
Service-Level Agreements (SLA)
Symantec Endpoint Protection
McAfee
Follow Me Printing
Cloud Printing
Cyberark
PC Refresh
Software Licensing
Dameware
Skype
Bomgar
AQM
RSA SecurID
Multi-factor Authentication
Operations Management
Communication
Accountability
Personal Development
Change Management
Leading Positive Change
Azure Active Directory
Expectations Management
Building Trust
Emotional Intelligence
Open Innovation
People Management
Evolutionary Psychology
Lean Six Sigma
Active Listening
Relationship Building
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Discover more about Pinnacle Propane, LLCWhat is Randy Segundo email address?
Email Randy Segundo at [email protected], [email protected] and [email protected]. This email is the most updated Randy Segundo's email found in 2026.
What is Randy Segundo phone number?
Randy Segundo phone number is 2147971074.
How to contact Randy Segundo?
To contact Randy Segundo send an email to [email protected], [email protected] or [email protected]. If you want to call Randy Segundo try calling on 2147971074. (updated on August 26, 2024)
What company does Randy Segundo work for?
Randy Segundo works for Pinnacle Propane, LLC
What is Randy Segundo's role at Pinnacle Propane, LLC?
Randy Segundo is Information Technology Service Delivery Manager
What industry does Randy Segundo work in?
Randy Segundo works in the Information Technology & Services industry.
Randy Segundo Email Addresses
Randy Segundo Phone Numbers
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