Pujan Basnet

Pujan Basnet is currently serving as an IT Support Specialist at PROTECH, where he plays a vital role in ensuring seamless technology operations for the organization. In this position, Pujan is responsible for providing both on-site and remote technical support, addressing hardware and software issues, and maintaining the overall IT infrastructure. His expertise spans a broad spectrum of IT support functions, including troubleshooting hardware malfunctions, managing software installations, and resolving network connectivity problems. Pujan’s hands-on experience with Active Directory Domain Services (ADDS), routing configurations, and ticketing systems enables him to efficiently handle support requests, prioritize tasks, and deliver timely solutions to clients and internal teams.

At PROTECH, Pujan has been instrumental in managing client relationships through direct communication, ensuring high levels of customer satisfaction and a positive user experience. His skills in customer relationship management (CRM) and site visits have allowed him to understand client needs better and tailor support accordingly. Pujan’s keen interest in expanding his knowledge in IT infrastructure and network management has led him to actively participate in projects involving network routing, system upgrades, and hardware deployment, contributing to the company’s operational efficiency.

With a solid foundation in information technology, backed by a Bachelor’s degree from Kings Own Institute and over a year of practical experience, Pujan is eager to further develop his skills in IT support and infrastructure management. His strong communication skills, combined with his technical expertise and dedication to customer service, make him a valuable asset to any organization seeking a proactive and knowledgeable IT Support Specialist.