Projesh Raj
Service Manager - Customer Support at eRevMax | West Bengal, India
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Projesh Raj is a dedicated Service Manager in Customer Support at eRevMax, where he leverages over five years of experience in the hospitality industry to enhance client satisfaction and operational efficiency. His role is pivotal in managing partner relationships and providing exceptional support to clients across diverse regions, including Spain, South America, North America, and Canada. Projesh's bilingual proficiency in Spanish and English enables him to communicate effectively with a wide range of stakeholders, ensuring that client queries are addressed promptly and accurately.
At eRevMax, Projesh plays a crucial role in the implementation process of new hotel chains, utilizing his expertise in Property Management Systems (PMS), Central Reservation Systems (CRS), and Global Distribution Systems (GDS). His hands-on experience with various Online Travel Agencies (OTAs) such as Airbnb, Booking.com, and Expedia allows him to navigate complex distribution channels and optimize rate shopping tools for maximum visibility and revenue generation. Projesh’s commitment to providing 24x7 support ensures that clients receive timely assistance, which is vital in the fast-paced hospitality environment.
Moreover, Projesh excels in establishing an internal escalation path that facilitates swift customer contact when necessary, often serving as the final point of contact for critical issues. His strong organizational skills, effective time management, and commitment to customer service make him an invaluable asset to the eRevMax team. Projesh's ability to handle client needs with professionalism and empathy not only strengthens client relationships but also contributes to the overall success of the organization in a competitive market.
Service Manager - Customer Support at eRevMax in March 2020 to Present
Senior Process Executive at Cognizant in February 2018 to March 2020
Data Entry Specialist at Trans India Exim Pvt Ltd in January 2004 to January 2013
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Bangalore University, Bachelor of Science - B.Sc., October 1998 to October 2026
The Ramakrishna Mission Institute of Culture, Golpark, October 2026
Dum Dum Krishna Kumar Hindu Academy, High School Diploma, October 1996 to October 1998
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5stelle*
Hotel and Hospitality Industry
German
Night Shift Handle
Channel Manager
Sapnish
Customer Support
Spanish
Customer Service
Effective Time Management
Communication
Committed To Organisational Skills
Product Training and Onboarding New Clients
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Discover more about eRevMaxWhat is Projesh Raj email address?
Email Projesh Raj at [email protected]. This email is the most updated Projesh Raj's email found in 2026.
How to contact Projesh Raj?
To contact Projesh Raj send an email to [email protected]. (updated on November 16, 2024)
What company does Projesh Raj work for?
Projesh Raj works for eRevMax
What is Projesh Raj's role at eRevMax?
Projesh Raj is Service Manager - Customer Support
What is Projesh Raj's Phone Number?
Projesh Raj's phone (**) *** *** 109
What industry does Projesh Raj work in?
Projesh Raj works in the Hospitality industry.
Projesh Raj Email Addresses
Projesh Raj Phone Numbers
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