Pierre Fraser
Project Manager at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) | Canada
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Pierre Fraser currently serves as a Help Desk Support Analyst at Emploi et Développement social Canada (EDSC), part of Employment and Social Development Canada (ESDC), where he plays a pivotal role in ensuring the seamless delivery of IT support services across the organization. In this capacity, Pierre leverages his extensive experience in call center environments, desktop support, network support, and incident management to troubleshoot and resolve a wide array of technical issues efficiently. His expertise in managing IT incidents, coupled with his strong problem-solving skills, ensures that end-users experience minimal downtime and maintain productivity.
A key focus of Pierre’s current role involves Business Operations Sustainability, particularly through Desktop Service Evolution and Desktop Modernization initiatives. These projects aim to upgrade and optimize the organization’s desktop infrastructure, incorporating modernized solutions that enhance security, performance, and user experience. His proficiency in project coordination and team management enables him to lead cross-functional teams effectively, ensuring that modernization efforts are delivered on time and within scope. Pierre’s deep knowledge of Windows Server environments, Dell computers, and Oracle Application Server supports his ability to oversee complex system upgrades and integrations.
Furthermore, Pierre’s skills in system monitoring and IT project & program management are instrumental in maintaining the stability and security of EDSC’s IT infrastructure. His leadership in implementing innovative desktop solutions aligns with the organization’s strategic goals of operational efficiency and digital transformation. With a comprehensive understanding of IT service management and a proactive approach to incident resolution, Pierre Fraser continues to contribute significantly to EDSC’s mission of delivering social and employment services through robust and modern IT support systems.
Project Manager at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in February 2024 to Present
Manager at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in April 2023 to February 2024
Acting Manager at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in October 2021 to April 2023
Acting Senior Advisor to the Director at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in June 2021 to October 2021
Team Leader at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in July 2019 to June 2021
Major Incident Coordinator at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in July 2018 to July 2019
Incident Coordinator at Shared Services Canada | Services partagés Canada in February 2016 to July 2018
Senior Technical Analyst at Shared Services Canada | Services partagés Canada in September 2015 to January 2016
Local Area Network Technician at Shared Services Canada | Services partagés Canada in July 2013 to September 2015
Web Application Specialist at Shared Services Canada | Services partagés Canada in April 2012 to June 2013
Remote Support Engineer at Service Canada in August 2011 to March 2012
Web Application Specialist at Service Canada in March 2008 to August 2011
Help Desk Support Analyst at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC) in December 2005 to March 2008
Junior Network Administrator at ExxonMobil in September 2004 to November 2005
Help Desk Support Specialist at xwave in September 2001 to September 2004
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McMaster University Continuing Education, Certificate of Continuing Education, July 2026
McMaster University Continuing Education, Certificate of Continuing Education, July 2026
Nova Scotia Community College - NSCC, Certificate of Continuing Education, July 2026
Oulton College, July 1999 to July 2026
John Caldwell School, High School Diploma, July 1996 to July 1999
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Modernization
Evolution
Project Coordination
Executive Management
Team Management
ITIL
Leadership
Management
Computer Network Operations
Network Administration
Network Architecture
Network Engineering
Web Applications
Wireless Networking
Project Management
Windows Server
Internet Information Services (IIS)
Corporate Website Management
Dell Computers
Desktop Computers
Oracle Application Server
System Monitoring
IT Project & Program Management
Team Leadership
Communication
Writing
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Discover more about Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)What is Pierre Fraser email address?
Email Pierre Fraser at [email protected] and [email protected]. This email is the most updated Pierre Fraser's email found in 2026.
How to contact Pierre Fraser?
To contact Pierre Fraser send an email to [email protected] or [email protected]. (updated on June 04, 2025)
What company does Pierre Fraser work for?
Pierre Fraser works for Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)
What is Pierre Fraser's role at Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)?
Pierre Fraser is Project Manager
What is Pierre Fraser's Phone Number?
Pierre Fraser's phone (416) ***-*194
What industry does Pierre Fraser work in?
Pierre Fraser works in the Information Technology & Services industry.
Pierre Fraser Email Addresses
Pierre Fraser Phone Numbers
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