Pheba Colfer
Technical Support Representative at Navigate360 | Enon, Ohio, United States
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Pheba Colfer is a dedicated Technical Support Analyst at Ellucian, where she leverages her robust background in computer science and network technology to deliver exceptional support to end users. With a Bachelor of Science degree from Eastern Kentucky University, Pheba has honed her skills in network administration, software development, and database management, making her a versatile asset in the tech support landscape. In her current role, she tackles a variety of tier one technical issues, including password resets, account activations, and troubleshooting for platforms like Outlook 365 and Canvas. Her expertise extends to Azure account management, where she utilizes tools such as Microsoft Azure and Active Directory Manager to ensure seamless user experiences.
Pheba is particularly adept at employing Remote Desktop Protocol and Amazon WorkSpaces to resolve technical challenges efficiently, showcasing her strong problem-solving abilities and commitment to customer satisfaction. Her proficiency in the Internet Protocol Suite (TCP/IP) and software troubleshooting further enhances her capability to address complex technical issues. Pheba's interpersonal skills and teamwork orientation allow her to collaborate effectively with colleagues and clients alike, fostering a positive support environment.
Currently, she is involved in key projects aimed at enhancing user experience and streamlining support processes at Ellucian. Pheba is passionate about continuous learning and staying abreast of emerging technologies, which positions her well to contribute to innovative solutions in the ever-evolving tech landscape. As she continues to expand her expertise, Pheba is excited about the opportunities that lie ahead in her career, particularly in areas that intersect with her interests in quality assurance and technology repair.
Technical Support Representative at Navigate360 in September 2024 to Present
Technical Support Analyst at Ellucian in March 2024 to September 2024
Information Technology Help Desk Technician at Wellstar Health System in December 2023 to February 2024
Information Technology Help Desk Technician at Eastern Kentucky University in August 2022 to May 2023
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Eastern Kentucky University, October 2026
University of Kentucky, October 2026
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IT Escalation
Conflict Resolution
Technical Assistance
Databases
Mobile Devices
Key Performance Indicators
Customer Interaction
Skilled Multi-tasker
Active Listening
HTML5
Phone Etiquette
Tech Savy
Customer Support
Analytical Skills
Documentation
Critical Thinking
Easily Adaptable
Desktop Computers
Desktop Support
Time Management
Customer Satisfaction
Interpersonal Skills
English
Organization Skills
Oral Communication
Attention to Detail
PL/SQL
Software Testing
Software Documentation
C#
Cascading Style Sheets (CSS)
HTML
React.js
GatsbyJS
SQL
Java
Technical Support
Microsoft Office
OSI Model
Internet Protocol Suite (TCP/IP)
Virtual Machine Creation and Use
Windows Server 2016 Setup and Management
Research Skills
Windows OS Configuration
Computer Hardware Troubleshooting
Software Troubleshooting
Leadership
Teamwork
Problem Solving
Object-Oriented Programming (OOP)
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Discover more about Navigate360What is Pheba Colfer email address?
Email Pheba Colfer at [email protected]. This email is the most updated Pheba Colfer's email found in 2026.
How to contact Pheba Colfer?
To contact Pheba Colfer send an email to [email protected]. (updated on September 04, 2024)
What company does Pheba Colfer work for?
Pheba Colfer works for Navigate360
What is Pheba Colfer's role at Navigate360?
Pheba Colfer is Technical Support Representative
What is Pheba Colfer's Phone Number?
Pheba Colfer's phone (216) ***-*174
What industry does Pheba Colfer work in?
Pheba Colfer works in the Computer Software industry.
Pheba Colfer Email Addresses
Pheba Colfer Phone Numbers
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