Peter Bustos
Customer Success Manager at Exact Sciences | Union City, California, United States
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Peter Bustos serves as a Customer Success Insights Specialist at Exact Sciences, where he leverages his extensive background in customer service and biotechnology to drive operational excellence and enhance customer satisfaction. With a multifaceted career that spans quality control, operations, project management, and people management, Peter is uniquely positioned to analyze data, metrics, and trends that measure the productivity of the Customer Success team. His analytical prowess enables him to identify areas for improvement, ensuring that the team consistently meets and exceeds performance benchmarks.
In his current role, Peter plays a pivotal part in supporting sensitive case management, collaborating closely with Compliance, Legal, and Privacy teams to uphold the highest standards of integrity and confidentiality. His ability to navigate complex regulatory landscapes is complemented by his strong supervisory skills, which foster a culture of teamwork and accountability within the Customer Success department. Peter is also actively involved in cross-functional projects aimed at enhancing process efficiencies, where his insights contribute to the continual improvement of operations.
Peter's expertise in software documentation and telecommunications further enriches his contributions, allowing him to streamline workflows and optimize customer interactions. His commitment to team building and leadership ensures that the Customer Success team not only meets operational goals but also cultivates a positive and engaging environment for both employees and clients. As the healthcare landscape continues to evolve, Peter Bustos remains a key player in driving customer success and satisfaction at Exact Sciences, making a meaningful impact on the lives of patients and healthcare providers alike.
Customer Success Manager at Exact Sciences in December 2024 to Present
Customer Success Insights Specialist at Exact Sciences in April 2021 to December 2024
Sales Support Specialist I - Precision Oncology at Exact Sciences in October 2019 to April 2021
Clinical Contracts Associate I at Gilead Sciences at Ascent Services Group in June 2019 to September 2019
Contract Associate III at Genentech at PRO Unlimited in May 2017 to June 2019
Customer Service Supervisor at Mizuho America, Inc. in May 2016 to March 2017
Contract Associate at Genentech at Compass Consulting Group, Inc. in May 2015 to May 2016
Customer Service Billing Reimbursement Rep at Crescendo Bioscience at ATR International in January 2015 to May 2015
Customer Service Manager at Avinger at Real Staffing in November 2014 to January 2015
Associate Contract Manager at Genentech at Compass Consulting Group, Inc. in August 2013 to November 2014
Client Services Associate at Verinata Health, Inc. in February 2013 to August 2013
Contract Manager at Genentech at Compass Consulting Group, Inc. in September 2010 to February 2013
Customer Care Associate at iMetrikus in May 2008 to August 2010
Customer Service Manager at ICSolutions in December 2004 to January 2008
Call Center Supervisor at Comcast Cable in September 2003 to December 2004
Customer Service Representative at LifeScan in May 2002 to September 2003
Advanced Technical Resources at Yahoo Shopping in August 2000 to May 2002
Level II Customer Service Representative at E-Stamp Corporation in February 2000 to August 2000
Credit Activations Supervisor at CellularOne in July 1996 to January 2000
District Claims/Tracing Supervisor at United Parcel Service in October 1989 to July 1996
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Cañada College, Associate of Arts - Transfer Degree, June 2026
Cañada College, Associate of Arts - AA, June 2026
Cañada College, Associate of Arts - AA, June 2026
Voice of Pentecost Christian Academy, High School, June 1981 to June 1983
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Analytical Skills
Project Management
Customer Support
Contact Center Management
Leadership
Management
Customer Service
Quality Assurance
Troubleshooting
Call Center
Customer Satisfaction
Customer Experience
Team Building
Microsoft Office
Team Leadership
Salesforce.com
Software Documentation
Telecommunications
Account Management
Outlook
Coaching
Contract Negotiation
Process Scheduler
Healthcare
Telephone Skills
Billing Process
Supervisory Skills
Vendor Management
Oracle CRM
PowerPoint
Customer Relations
Employee Relations
Forecasting
Leadership Development
Negotiation
Problem Solving
User Experience
Word
Excel
Billing
Teamwork
Scheduling
Data Entry
People Management
Interviewing
Medical Devices
SAP Business One
LIMS
Microsoft Dynamics GP
Client Services
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Discover more about Exact SciencesWhat is Peter Bustos email address?
Email Peter Bustos at [email protected], [email protected] and [email protected]. This email is the most updated Peter Bustos's email found in 2026.
What is Peter Bustos phone number?
Peter Bustos phone number is 9402285988.
How to contact Peter Bustos?
To contact Peter Bustos send an email to [email protected], [email protected] or [email protected]. If you want to call Peter Bustos try calling on 9402285988. (updated on August 27, 2024)
What company does Peter Bustos work for?
Peter Bustos works for Exact Sciences
What is Peter Bustos's role at Exact Sciences?
Peter Bustos is Customer Success Manager
What industry does Peter Bustos work in?
Peter Bustos works in the Biotechnology industry.
Peter Bustos Email Addresses
Peter Bustos Phone Numbers
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