Pat Fa

Pat Fa is a highly skilled Major Incident Manager at WellMed Medical Management, where she plays a pivotal role in ensuring the seamless operation of critical healthcare IT services. Leveraging her extensive background in IT service management, system administration, and troubleshooting, Pat is responsible for the swift assessment and prioritization of major incidents that could impact patient care and operational efficiency. Her expertise in incident response protocols enables her to coordinate effectively with cross-functional support teams, including network engineers, system administrators, and clinical IT staff, to facilitate rapid resolution and minimize downtime.

In her current role, Pat manages complex projects involving the deployment and maintenance of Windows Server environments, Hyper-V virtualization, and remote desktop solutions, ensuring that the infrastructure supporting WellMed’s healthcare services remains resilient and compliant with industry standards. She routinely prepares and leads incident response meetings, utilizing her proficiency with tools like Autotask and Continuum to track incident progress and document resolutions meticulously. Pat also maintains clear and timely communication with affected users through periodic notifications, providing status updates and workarounds to mitigate impact.

Her skill set, which includes troubleshooting hardware issues, managing SonicWALL security appliances, and utilizing Adobe Creative Suite for documentation, allows her to handle a broad spectrum of technical challenges efficiently. Pat’s commitment to compliance and documentation best practices ensures that all incident records are accurate and adhere to organizational guidelines. Her proactive approach and technical acumen make her an invaluable asset to WellMed, where she continually strives to enhance incident response processes, improve service reliability, and support the delivery of quality healthcare services through robust IT management.