Othell Hamilton
Team Lead / Principal Full Stack Developer / Engineer at BNSF Railway | Dallas-Fort Worth Metroplex
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Othell Hamilton serves as the Principal Architect at BNSF Railway, where he plays a pivotal role in shaping the company's technology landscape and driving strategic initiatives within the telecommunications sector. With a robust background in system integration and project management, Othell is currently leading several critical projects that enhance the efficiency and effectiveness of BNSF's contact center operations. His expertise is particularly evident in the migration of Genesys 8.1 Hosted to an on-premise 9.0 solution, a project that not only modernizes the infrastructure but also aligns with the company's long-term strategic goals.
In addition to the Genesys migration, Othell is spearheading the conversion of Avaya Interaction Center 7.2 to Genesys 8.5, integrating Salesforce to streamline customer interactions and improve service delivery. His technical acumen extends to .NET C# development for Genesys third-party applications, ensuring that BNSF Railway remains at the forefront of technological advancements in the industry. Othell’s leadership is also instrumental in upgrading the Avaya PBX systems, enhancing the capabilities of the existing infrastructure to support evolving business needs.
Othell's commitment to business process improvement is evident in his work with Verint call recording systems, where he oversees system upgrades and maintenance, ensuring compliance and optimizing performance. His ability to mentor teams and foster a culture of innovation is crucial in navigating the complexities of telecommunications technology. With a blend of visionary thinking and solid business judgment, Othell Hamilton is not only a technical leader but also a strategic partner in driving BNSF Railway's mission forward.
Team Lead / Principal Full Stack Developer / Engineer at BNSF Railway in May 2010 to May 2025
Technical Telephony Project Manager at Bank of America in September 2009 to April 2010
Contact Center Full Stack Developer at Lockheed Martin in October 2008 to May 2009
Contact Center Full Stack Developer at EDS in July 2007 to June 2008
Senior Network Engineer (Full Stack Focus) at Expedia, Inc (Hotels.com) in August 2006 to July 2007
Contact Center Full Stack Consultant at IBM in February 2001 to May 2005
Manager/Senior Software System Engineer at Protection One in May 1999 to February 2001
Programmer / Office Manager at Mrs Bairds Bakeries in June 1987 to May 1999
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The University of Texas at Arlington, Bachelor of Science (BS), July 1996 to July 1999
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Transact-SQL (T-SQL)
Python (Programming Language)
C#
Problem Solving
Communication
Solutions Engineering
Presales
Creative Problem Solving
Opportunity Qualification
Business Requirements
Customer-Focused Service
Product Demonstration
Verint Workforce Management
Avaya IC
NICE Call Recording
Aspect ACD
NICE
Genesys
Verint
Microsoft SQL Server
Visual C#
Avaya Interaction Center
Cisco ICM
Cisco Technologies
Process Improvement
Integration
Avaya
Business Process
Information Technology
Call Centers
Leadership
Project Management
Visio
Project Planning
Enterprise Software
Telecommunications
Vendor Management
Avaya Products
Avaya Technologies
Business Process Improvement
Contact Centers
Customer Relationship Management (CRM)
Management
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Discover more about BNSF RailwayWhat is Othell Hamilton email address?
Email Othell Hamilton at [email protected], [email protected] and [email protected]. This email is the most updated Othell Hamilton's email found in 2026.
What is Othell Hamilton phone number?
Othell Hamilton phone number is 9406424344.
How to contact Othell Hamilton?
To contact Othell Hamilton send an email to [email protected], [email protected] or [email protected]. If you want to call Othell Hamilton try calling on 9406424344. (updated on September 02, 2024)
What company does Othell Hamilton work for?
Othell Hamilton works for BNSF Railway
What is Othell Hamilton's role at BNSF Railway?
Othell Hamilton is Team Lead / Principal Full Stack Developer / Engineer
What industry does Othell Hamilton work in?
Othell Hamilton works in the Information Technology & Services industry.
Othell Hamilton Email Addresses
Othell Hamilton Phone Numbers
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