Olivia Traylor
Senior Customer Success Manager at Imprivata | Austin, Texas, United States
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As a Senior Customer Success Manager at Imprivata, Olivia Traylor leverages over five years of experience in sales and customer success to enhance client relationships and drive value in the healthcare sector. Her role is pivotal in ensuring that customers not only receive exceptional service but also maximize their investment in Imprivata’s innovative solutions. Olivia is the primary point of contact for customers post-sale, guiding them through the entire customer lifecycle. She facilitates effective communication through various channels, including email and phone, ensuring that clients feel supported and informed at every stage.
Olivia excels in leading introductory calls with new customers, setting the tone for a collaborative partnership. Her expertise in managing maintenance events for servers and handling feature requests and escalations demonstrates her commitment to operational excellence and customer satisfaction. By coordinating with both customers and their vendors, she ensures that all technical needs are met promptly, fostering trust and reliability.
Her strong skills in customer service, teamwork, and written communication enable her to build lasting relationships with clients, while her proficiency in Microsoft Excel aids in data analysis and reporting, allowing her to identify trends and opportunities for improvement. Olivia’s passion for personal development and career management drives her to continuously enhance her skills and knowledge, making her an invaluable asset to Imprivata and its customers in the ever-evolving healthcare landscape. Through her dedication and expertise, Olivia is not just a manager but a trusted advisor, committed to empowering clients to achieve their goals and navigate the complexities of healthcare technology.
Senior Customer Success Manager at Imprivata in February 2020 to Present
Carrier Sales Representative at Zengistics in June 2018 to February 2020
Operations Intern at BLNDED Media in June 2018 to September 2018
Support Expert at Enjoy Technology, Inc. in August 2017 to May 2018
Senior Registration Specialist at Carvana in October 2015 to August 2017
Shift Supervisor at Starbucks in June 2012 to December 2015
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University of Arizona, Bachelor of Applied Science (BASc), August 2026
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Microsoft Office
Customer Service
Microsoft Excel
Leadership
Time Management
Microsoft PowerPoint
Microsoft Word
Teamwork
Customer Satisfaction
Inventory Management
Sales
Team Leadership
Communication
Negotiation
Commission
Retail
Computer Literacy
Sales Operations
microsoft office
logistics
Life Skills
Career Management
Personal Development
Written Communication
Contact Centers
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Discover more about ImprivataWhat is Olivia Traylor email address?
Email Olivia Traylor at [email protected] and [email protected]. This email is the most updated Olivia Traylor's email found in 2026.
What is Olivia Traylor phone number?
Olivia Traylor phone number is 623-755-5957.
How to contact Olivia Traylor?
To contact Olivia Traylor send an email to [email protected] or [email protected]. If you want to call Olivia Traylor try calling on 623-755-5957. (updated on August 25, 2024)
What company does Olivia Traylor work for?
Olivia Traylor works for Imprivata
What is Olivia Traylor's role at Imprivata?
Olivia Traylor is Senior Customer Success Manager
What industry does Olivia Traylor work in?
Olivia Traylor works in the Computer Software industry.
Olivia Traylor Email Addresses
Olivia Traylor Phone Numbers
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