Oliver Drummond
Planning Partner, Customer Experience at CHEP Network | Greater Sydney Area
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Oliver Drummond, in his current role as Senior Account Manager at CHEP Network, exemplifies a blend of strategic insight and a deep-rooted curiosity that drives innovative customer experience solutions. Leading key client accounts within the Customer Experience team, Oliver leverages his expertise in brand management, content strategy, and analytics to craft tailored strategies that place the customer at the heart of every initiative. His role involves collaborating closely with cross-functional teams to develop data-driven marketing campaigns, integrating technology and creative storytelling to enhance brand perception and foster long-term client relationships.
One of Oliver’s standout contributions has been his leadership in deploying omnichannel marketing strategies that seamlessly combine email marketing, direct marketing, and sales promotion to maximize engagement and conversion. His inquisitive nature fuels a continuous quest to understand customer behaviors and preferences, enabling him to design innovative brand architectures that resonate deeply with target audiences. Oliver’s proficiency in B2B marketing strategy ensures that client campaigns are not only impactful but also aligned with broader business objectives, driving measurable growth.
Furthermore, Oliver’s expertise in analytics allows him to interpret complex data sets, providing actionable insights that refine customer journey mapping and optimize marketing touchpoints. His passion for transforming business through the eyes of the customer aligns perfectly with CHEP Network’s mission to leverage data, technology, and creativity. Ultimately, Oliver’s combination of strategic thinking, technical skills, and relentless curiosity makes him a vital asset in delivering exceptional customer experiences that differentiate his clients in competitive markets.
Planning Partner, Customer Experience at CHEP Network in December 2022 to Present
Lead Planning Director, CX at CHEP Network in August 2021 to December 2022
Customer Experience Planning Director at CHEP Network in March 2020 to July 2021
Senior Customer Experience Planner at CHEP Network in January 2019 to March 2020
Head of Customer, Content and Social at Prospa. in October 2018 to October 2019
Customer Experience Planner at CHEP Network in March 2017 to December 2018
Customer Experience Consultant at Telstra in June 2017 to September 2018
Senior Account Manager at CHEP Network in July 2016 to February 2017
Senior Account Manager at LOUD in January 2015 to May 2016
Account Manager at LOUD in April 2014 to January 2015
Account Executive at LOUD in March 2013 to March 2014
Intern - Account Management at LOUD in November 2012 to February 2013
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UNSW, Bachelor of Commerce (B.Com.), July 2026
The Communications Council, AdSchool Graduate Program, July 2026
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Account Management
Brand Development
Brand Management
Brand Architecture
Brand Evolution
Advertising
Strategic Planning
Marketing
Marketing Communications
Marketing Strategy
Direct Marketing
Public Relations
Sales Promotion
Cause Marketing
Email Marketing
Neuromarketing
Strategy
Customer Relationship Management (CRM)
Customer Experience
Customer Journey Mapping
Content Strategy
Go-to-market Strategy
Business Requirements
Analytics
Cross-functional Team Leadership
Marketing Technology
B2B Marketing Strategy
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Discover more about CHEP NetworkWhat is Oliver Drummond email address?
Email Oliver Drummond at [email protected] and [email protected]. This email is the most updated Oliver Drummond's email found in 2026.
How to contact Oliver Drummond?
To contact Oliver Drummond send an email to [email protected] or [email protected]. (updated on March 16, 2025)
What company does Oliver Drummond work for?
Oliver Drummond works for CHEP Network
What is Oliver Drummond's role at CHEP Network?
Oliver Drummond is Planning Partner, Customer Experience
What is Oliver Drummond's Phone Number?
Oliver Drummond's phone (**) *** *** 129
What industry does Oliver Drummond work in?
Oliver Drummond works in the Marketing & Advertising industry.
Oliver Drummond Email Addresses
Oliver Drummond Phone Numbers
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