Olasumbo Bsc
ServiceNow Business Analyst at METRO Pcs | New York, New York, United States
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Olasumbo Bsc is a dedicated ServiceNow Business Analyst at METRO Pcs, bringing over five years of robust experience in analyzing and optimizing business processes within an agile-scrum framework. In her current role, Olasumbo has established herself as a pivotal player in driving efficiency and enhancing customer satisfaction through her expertise in ServiceNow implementations. Her Ranger Trailblazer rank highlights her proficiency in various ServiceNow modules, including Incident and Problem Management, Change Management, and Human Resources, positioning her as a go-to resource for innovative solutions tailored to meet end-client needs.
At METRO Pcs, Olasumbo has successfully authored comprehensive business requirements documents, leading requirements elicitation sessions that facilitate a deep understanding of stakeholder needs. Her ability to conduct thorough requirements analysis and solution assessments ensures that the solutions developed are not only effective but also aligned with the strategic goals of the organization. By employing use cases and creating interface/functionality mock-ups, she translates complex business requirements into actionable tasks within the ServiceNow platform, enhancing overall operational efficiency.
Olasumbo's skills in stakeholder engagement and customer relationship management are instrumental in bridging the gap between technical teams and business users. Her commitment to fostering strong relationships enables her to capture the current state of business processes and articulate the desired "to-be" state effectively. With a keen eye for data analysis and a knack for creative problem-solving, Olasumbo continuously seeks opportunities to improve customer experience and satisfaction, making her an invaluable asset to METRO Pcs and the broader ServiceNow community.
ServiceNow Business Analyst at METRO Pcs in August 2022 to Present
ServiceNow Business Analyst at Alcon Laboratories in February 2020 to June 2022
Associate Business Analyst at Walmart in February 2019 to January 2020
Customer Care Representative at Walmart in March 2016 to January 2018
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University of Plymouth, Bachelor's degree, August 2026
Redbridge College, BTEC National Diploma in Business, August 2026
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Customer Interaction
Agile Testing
Customer Relationship Management (CRM)
Data Analysis
Scrum
Microsoft Excel
Analytical Skills
Agile Methodologies
Stakeholder Engagement
Leadership
Business Analysis
Customer Experience
Customer Satisfaction
Time Management
Creative Problem Solving
Teamwork
Customer Service
Communication
Document Management
Customer Support
Customer Service Management
Telecommunications
Requirements Gathering
Requirements Analysis
Business Requirements
Problem Solving
Verbal and Written Comnmunication
Ms Office Proficient
Solution Oriented
Agile 2.0
Jira
Stakeholder Management
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Discover more about METRO PcsWhat is Olasumbo Bsc email address?
Email Olasumbo Bsc at [email protected]. This email is the most updated Olasumbo Bsc's email found in 2026.
How to contact Olasumbo Bsc?
To contact Olasumbo Bsc send an email to [email protected]. (updated on August 25, 2024)
What company does Olasumbo Bsc work for?
Olasumbo Bsc works for METRO Pcs
What is Olasumbo Bsc's role at METRO Pcs?
Olasumbo Bsc is ServiceNow Business Analyst
What is Olasumbo Bsc's Phone Number?
Olasumbo Bsc's phone (212) ***-*312
What industry does Olasumbo Bsc work in?
Olasumbo Bsc works in the Information Technology & Services industry.
Olasumbo Bsc Email Addresses
Olasumbo Bsc Phone Numbers
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