Monique Johnatakis

Monique Johnatakis currently excels as a Senior Sourcing Scout at ResultsCX, where she leverages her extensive expertise in strategic talent acquisition to connect top-tier candidates with agent-level opportunities across the BPO industry. In her role, Monique plays a pivotal part in developing innovative sourcing strategies that ensure ResultsCX remains competitive in attracting high-quality talent. She has successfully orchestrated site-specific sourcing initiatives for eight brick-and-mortar locations, including organizing local job fairs, establishing partnerships with nearby schools and libraries for targeted outreach, and engaging with community events such as Toys for Tots to enhance brand visibility and community engagement. Her proficiency in talent mapping and candidate engagement enables her to identify and attract candidates who not only meet the technical requirements but also align with the company's culture and growth objectives.

Monique’s expertise extends to utilizing data analytics tools like Indeed Individual Teams Analytics to optimize sourcing processes and develop targeted training programs around resume mining and candidate screening. Her skills in job description development and licensed hiring practices ensure compliance and efficiency throughout the recruitment lifecycle. By fostering strong relationships with local communities and educational institutions, she actively contributes to building a sustainable talent pipeline, supporting ResultsCX’s strategic goals of talent development and workforce scalability. Monique’s comprehensive approach to strategic sourcing, combined with her passion for career growth and talent development, positions her as a valuable asset in the competitive BPO landscape. Let’s connect to explore collaborative opportunities and innovative sourcing solutions that drive success in the dynamic world of customer experience outsourcing.