Monet Thigpen
Knowledge Management Analyst at AmeriHealth Caritas | Philadelphia, Pennsylvania, United States
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Monet Thigpen is a seasoned Knowledge Management Analyst at AmeriHealth Caritas, where she leverages her extensive expertise in web development and user experience design to drive efficiency and enhance internal processes. With a Full Stack Web Development certification from the University of Pennsylvania, Monet has a robust skill set that includes proficiency in JavaScript, CSS, HTML, and Node.js, which she applies to create innovative solutions tailored to the needs of over 500 call center associates.
One of her key projects involved the development and design of a web application that streamlined access to essential documentation for customer service procedures. This initiative not only improved the user experience but also significantly reduced the time associates spent searching for information, ultimately leading to enhanced customer service delivery. Additionally, Monet spearheaded the creation of an automated request form to update documents, effectively replacing a cumbersome manual paper process. This transformation minimized data entry time and errors, showcasing her commitment to operational excellence.
Monet is also an advocate for integrating modern technologies within the organization. Her expertise in SharePoint Administration and Agile Web Development has enabled her to enhance the company's internal knowledge management systems, making them more intuitive and user-friendly. By utilizing tools such as Axure RP and Bootstrap, she has successfully designed interfaces that prioritize usability while ensuring that critical information is easily accessible. Through her innovative approach and technical acumen, Monet continues to play a pivotal role in advancing AmeriHealth Caritas's mission to provide high-quality healthcare services.
Knowledge Management Analyst at AmeriHealth Caritas in August 2019 to Present
Freelance Web Developer at Buckhead Functional Medicine in January 2016 to January 2019
Crew Member at Trader Joe's in July 2015 to January 2019
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University of Pennsylvania, Certificate, August 2026
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Healthcare
Product Validation
Requirements Gathering
Product Requirements
Documentation
Business Requirements
Java
Full-Stack Development
SharePoint Administration
Data Analysis
Figma
Computer Science
Problem Solving
Communication
Analytical Skills
ChatGPT
Artificial Intelligence (AI)
HTML
Cascading Style Sheets (CSS)
Node.js
JavaScript
jQuery
Express.js
MySQL
Git
Bootstrap
MongoDB
React.js
Web Development
Software Development
JavaScript eXtension (JSX)
es6
JSON
Customer Service
SharePoint
SharePoint Designer
Figma (Software)
Balsamiq
Axure RP
Scrum
Agile Methodologies
Agile Web Development
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Discover more about AmeriHealth CaritasWhat is Monet Thigpen email address?
Email Monet Thigpen at [email protected]. This email is the most updated Monet Thigpen's email found in 2026.
What is Monet Thigpen phone number?
Monet Thigpen phone number is 2158771652.
How to contact Monet Thigpen?
To contact Monet Thigpen send an email to [email protected]. If you want to call Monet Thigpen try calling on 2158771652. (updated on September 02, 2024)
What company does Monet Thigpen work for?
Monet Thigpen works for AmeriHealth Caritas
What is Monet Thigpen's role at AmeriHealth Caritas?
Monet Thigpen is Knowledge Management Analyst
What industry does Monet Thigpen work in?
Monet Thigpen works in the Information Technology & Services industry.
Monet Thigpen Email Addresses
Monet Thigpen Phone Numbers
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