Mohammad Amrullah
Customer Service Executive at RR Donnelley | Chennai, Tamil Nadu, India
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Mohammad Amrullah is a dedicated Customer Service Executive at RR Donnelley, where he leverages his strong organizational and technical skills to enhance customer satisfaction and operational efficiency. In his current role, Mohammad collaborates closely with project managers and team members to define project scopes, objectives, and deliverables, ensuring that client expectations are not only met but exceeded. His expertise in customer service operations is evident through his effective management of end-to-end communication with customers, where he adeptly handles inquiries and resolves issues via inbound and outbound calls and emails.
One of Mohammad's key strengths lies in his ability to identify opportunities for process improvements. He actively seeks out best practices to streamline workflows, which has led to enhanced efficiency across various projects. His proficiency with ticketing systems and tools like ServiceNow allows him to track and manage customer interactions seamlessly, ensuring that all concerns are addressed promptly and effectively. Additionally, his familiarity with Microsoft Azure and technical support enhances his capability to assist customers with complex issues, providing them with tailored solutions that drive satisfaction and loyalty.
Mohammad's commitment to professional growth aligns perfectly with RR Donnelley's goals, as he continuously seeks to develop his abilities while contributing to the organization’s success. His skills in VLOOKUP and recruitment platforms like Erekrut further demonstrate his versatility and readiness to tackle diverse challenges within the customer service landscape. With a focus on delivering exceptional service and fostering positive customer relationships, Mohammad Amrullah is an invaluable asset to RR Donnelley and a driving force behind its commitment to excellence.
Customer Service Executive at RR Donnelley in March 2021 to Present
L1 support at Tata Consultancy Services in August 2019 to February 2021
Process Associate at Tata Consultancy Services in July 2017 to July 2019
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The New College, Chennai, Bachelor's degree, November 2026
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Presentations
Ticketing Systems
Customer Service Representatives
Customer Service Operations
Multitasking
Chat
Customer Interaction
Language Skills
Identity and Access Management (IAM)
Active Listening
International Support
Data Validation
Excel Pivot
Pivot Tables
VLOOKUP
Microsoft PowerPoint
Workflow Management
Written Communication
Customer Requirements
Business Process Outsourcing (BPO)
Attention to Detail
Problem Solving
Customer Relationship Management (CRM)
IT Escalation
Email Etiquette
English
Service-Level Agreements (SLA)
Customer Satisfaction
MySQL
Microsoft Azure
Bank Reconciliation
SQL
Microsoft Modern Workplace, Security, and Business Apps Training Courses & Certifications
Erekrut... Recruitment Made Easy
Data Entry
Autosys
ServiceNow
Troubleshooting
Customer Service Management
Global Customer Service
Customer Service
Technical Support
Upwork
Customer Experience
Aws solution architecture
Reconciliation
L1 support
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Discover more about RR DonnelleyWhat is Mohammad Amrullah email address?
Email Mohammad Amrullah at [email protected]. This email is the most updated Mohammad Amrullah's email found in 2026.
How to contact Mohammad Amrullah?
To contact Mohammad Amrullah send an email to [email protected]. (updated on November 05, 2024)
What company does Mohammad Amrullah work for?
Mohammad Amrullah works for RR Donnelley
What is Mohammad Amrullah's role at RR Donnelley?
Mohammad Amrullah is Customer Service Executive
What is Mohammad Amrullah's Phone Number?
Mohammad Amrullah's phone (**) *** *** 216
What industry does Mohammad Amrullah work in?
Mohammad Amrullah works in the Information Technology & Services industry.
Mohammad Amrullah Email Addresses
Mohammad Amrullah Phone Numbers
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