Mitchell Yerby
Service Desk Technician at Insight | Gilbert, Arizona, United States
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Mitchell Yerby is a highly seasoned Service Desk Technician at Insight, where he leverages his extensive technical expertise and exceptional client service skills to provide top-notch support to a diverse range of clients, including Braun, Redbox, APS, and Acrelec. In his current role, Mitchell is responsible for delivering remote desktop support, ensuring that users receive timely and effective assistance for their IT needs. His proficiency in onboarding new hires and offboarding terminations demonstrates his commitment to maintaining seamless operations within the organization.
Mitchell's expertise extends to managing Active Directory, Office 365, and Office 2010+, which are critical tools for modern businesses. He plays a pivotal role in the Helpdesk call center and chat support, where he addresses a variety of technical issues, from software installation to VPN connectivity challenges. His ability to explain complex technical concepts in a clear and understandable manner has made him a valuable resource for both clients and non-technical staff alike.
In addition to his support duties, Mitchell is proactive in authoring knowledge base articles, contributing to the continuous improvement of the service desk operations. His administrative skills are equally impressive, as he efficiently manages the ticketing queue and ticket routing using the BMC Remedy Ticketing System. With a strong foundation in Information Technology and a passion for customer service, Mitchell Yerby exemplifies the qualities of a dedicated professional who thrives in a fast-paced environment while ensuring that end-users receive the support they need to succeed.
Service Desk Technician at Insight in October 2017 to Present
Telecom & Support Specialist at Health Services Advisory Group, Inc. (HSAG) in January 2013 to October 2015
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Chandler/Gilbert Community College, September 2026
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Information Technology
Computer Hardware
Help Desk Support
Customer Service
WebEx
Hardware
Windows 7
Windows XP
Laptops
Printers
Windows
HP
Telecommunications
Troubleshooting
Software Installation
Dell Computers
Lenovo
HP Products
McAfee Antivirus
Symantec Endpoint Protection
Remote Desktop Protocol (RDP)
Solarwinds
ServiceNow
BMC Remedy Ticketing System
Active Directory
Forefront Identity Manager (FIM)
RCC
Windows 8.1
Windows 8
Windows 10
Technical Support
Microsoft Exchange
Office 365
Service Desk
Virtual Private Network (VPN)
Desktop Computers
End User Training
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Discover more about InsightWhat is Mitchell Yerby email address?
Email Mitchell Yerby at [email protected], [email protected] and [email protected]. This email is the most updated Mitchell Yerby's email found in 2026.
What is Mitchell Yerby phone number?
Mitchell Yerby phone number is (480) 309-4500, 8064201119 and 4794452047.
How to contact Mitchell Yerby?
To contact Mitchell Yerby send an email to [email protected], [email protected] or [email protected]. If you want to call Mitchell Yerby try calling on (480) 309-4500, 8064201119 and 4794452047. (updated on September 03, 2024)
What company does Mitchell Yerby work for?
Mitchell Yerby works for Insight
What is Mitchell Yerby's role at Insight?
Mitchell Yerby is Service Desk Technician
What industry does Mitchell Yerby work in?
Mitchell Yerby works in the Information Technology & Services industry.
Mitchell Yerby Email Addresses
Mitchell Yerby Phone Numbers
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