Michael Gallitelli
GSOC Senior Analyst at IPC Systems, Inc. | Damascus, Maryland, United States
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Michael Gallitelli is a dedicated GSOC Senior Analyst at IPC Systems, Inc., where he leverages his extensive background as a US Navy Veteran and Data Network Analyst to provide exceptional support in the fast-paced world of financial markets. With a strong foundation in Cisco networking and telephony, Michael excels in delivering Tier 1 and Tier 2 support, ensuring that clients receive timely and effective solutions to their network and TDM issues. His operational leadership is crucial in maintaining a high first-call resolution rate, which is essential in the high-stakes environment of financial services.
At IPC Systems, Michael plays a pivotal role in monitoring network alarms through advanced tools like Netcool. His proactive approach allows him to identify potential problems before they escalate, coordinating troubleshooting efforts with both internal teams and external vendors, including telecommunications companies. This collaborative effort not only enhances system reliability but also reinforces IPC's commitment to providing top-tier service to its diverse clientele.
In addition to his technical expertise, Michael's solid time management and excellent customer service skills enable him to navigate the complexities of client interactions effectively. His proficiency in Python programming further enhances his ability to analyze data and streamline processes, making him an invaluable asset to the operational team. As he continues to develop and maintain critical support systems, Michael remains focused on driving innovation and efficiency, ensuring that IPC Systems stays at the forefront of the industry.
GSOC Senior Analyst at IPC Systems, Inc. in January 2014 to Present
GSOC Voice Analyst at IPC Systems, Inc. in January 2011 to January 2014
Tier 2 Network Technician at IPC Systems, Inc. in January 2007 to January 2011
Network Operations Manager at Westcom in January 2005 to January 2007
Technical Support Specialist at Westcom in December 1998 to January 2005
Cryptologic Technician at US Navy in April 1989 to December 1997
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Southern New Hampshire University, Working toward my BS, July 2026
Cisco Networking Academy, July 2026
U.S. Navy, July 1995
U.S. Navy, July 1993
U.S. Navy, July 1990
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Python (Programming Language)
CCNA
Customer Service
Tier 1
Data Analysis
Troubleshooting
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Discover more about IPC Systems, Inc.What is Michael Gallitelli email address?
Email Michael Gallitelli at [email protected]. This email is the most updated Michael Gallitelli's email found in 2026.
How to contact Michael Gallitelli?
To contact Michael Gallitelli send an email to [email protected]. (updated on August 25, 2024)
What company does Michael Gallitelli work for?
Michael Gallitelli works for IPC Systems, Inc.
What is Michael Gallitelli's role at IPC Systems, Inc.?
Michael Gallitelli is GSOC Senior Analyst
What is Michael Gallitelli's Phone Number?
Michael Gallitelli's phone (301) ***-*181
What industry does Michael Gallitelli work in?
Michael Gallitelli works in the Telecommunications industry.
Michael Gallitelli Email Addresses
Michael Gallitelli Phone Numbers
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