Merouane Atig

Sales and Customer loyalty is about great conversations - Our owned AI Vocal Cookie™ technology transforms customer calls into activable Marketing data insights. Vocal Cookie™ a unique bridge between Marketing and Customer Care, boosting Sales and Customer Loyalty. The "Cookie Vocal"​ technology structures and classifies customer calls conversations into valuable marketing and customer care data insights to understand and extract customer profiles, needs or complaints, enabling to re-engage and measure Best & Worst practices of Online to Offline customer experiences. We capture the Call Content thanks to real time in-depth analysis of the Conversation, through signal analysis, Vocal recognition and Semantics