Maybel Tan

Maybel Tan currently serves as the Members Services Manager for the Pacific Area at FICOFI, where she leverages her extensive nineteen-year background in customer service within multinational corporate environments to deliver exceptional member experiences. In her role, Maybel oversees high-net-worth individuals’ accounts, ensuring seamless onboarding, order management, payment reconciliation, and adherence to KYC compliance. Her expertise in relationship building and customer experience allows her to develop tailored proposals that meet and exceed members’ expectations, fostering long-term loyalty and trust.

A key aspect of Maybel’s role involves collaborating closely with the Sales Team and internal business functions, including logistics, finance, and concierge services, to coordinate complex logistics arrangements, arrange shipments, and ensure on-time invoicing and collections. Her broad experience with third-party logistics (3PL) providers and her analytical skills enable her to optimize operational workflows, improve efficiency, and enhance the overall member journey. Maybel’s proficiency with wireless technologies and mobile devices supports her in managing real-time communications and providing responsive, personalized service.

Maybel also plays a vital role in developing strategic proposals for both internal stakeholders and external partners, aligning member requests with FICOFI’s luxury brand standards and operational capabilities. Her ability to navigate the intricacies of logistics, account management, and high-touch concierge services positions her as a subject matter expert in delivering a premium customer experience. Through her leadership, Maybel continues to strengthen FICOFI’s reputation for excellence in member services across the Pacific region, ensuring that each interaction reinforces the company’s commitment to personalized, seamless, and innovative service delivery.