Matthew Pellas
Program Director of Software Engineering Support and Operations - Cybersecurity at IBM | Clayton, North Carolina, United States
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Program Director of Software Engineering Support and Operations - Cybersecurity at IBM in September 2019 to Present
Senior Manager - Cybersecurity Threat Management Support at IBM in June 2018 to September 2019
Chief Technical Officer and Architect for IBM Watson Customer Engagement Support at IBM in January 2018 to June 2018
Senior Manager - Sterling Order Management eCommerce at IBM in January 2013 to January 2018
Team Lead - eCommerce Cloud Custom Deployments at IBM in August 2012 to January 2013
Team Lead - Websphere Portal UI Design/Development at IBM in August 2009 to August 2012
Software Developer - IBM Connections and Lotus Quickr at IBM in August 2007 to August 2009
Software Support Engineer - Web Content Management Migration at IBM in April 2006 to August 2007
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Harvard Business School, TLC Leadership Consortium Program, January 2022
Penn State University, Bachelor of Science (B.S.), January 2001 to January 2005
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Metrics
Communication
Coaching & Mentoring
Software Support
Customer Retention
Lean Processes
Strategic Leadership
Product Strategy
Product Development
Go-to-Market Strategy
Customer Experience Management
Customer Journey Mapping
Employee Benefits
Customer Engagement
Software as a Service (SaaS)
Customer Experience
Cross-functional Team Leadership
Customer Support
Business Administration
Prometheus.io
Grafana
Amazon Web Services (AWS)
Microsoft Azure
Kubernetes
Python (Programming Language)
Operations
C-Level Relationships
Budget Management
Operational Efficiency
Managed Services
Global IT Operations
Software Implementation
Post-Sales Support
Data-Driven Insights
Retention Strategies
Budgeting & Forecasting
Business Process Improvement
Issue Management
Contractual Obligations
Support Services
Identifying Trends
Software Development Methodologies
Problem Solving
Customer Service
Operations Management
Business Relationship Management
Business Development
Management
Value Realization
Business Modeling
Presentation Skills
Key Performance Indicators
P&L Management
Leading transformational change
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Lifecycle Management
Customer Advocacy
AppOps
DevSecOps
Team Management
Strategic Initiatives
People Management
Operational Excellence
Instrumental Application Monitoring
Client Onboarding
Customer Success
Site Reliability Engineering
Business Acumen
Analytics
DevOps
IT Management
Customer Support Management
Employee Management
Business Strategy
Java
Software Development
Agile Methodologies
Business Intelligence
Technical Support
Project Management
Software Testing Life Cycle
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Discover more about IBMWhat is Matthew Pellas email address?
Email Matthew Pellas at [email protected] and [email protected]. This email is the most updated Matthew Pellas's email found in 2026.
How to contact Matthew Pellas?
To contact Matthew Pellas send an email to [email protected] or [email protected].
What company does Matthew Pellas work for?
Matthew Pellas works for IBM
What is Matthew Pellas's role at IBM?
Matthew Pellas is Program Director of Software Engineering Support and Operations - Cybersecurity
What is Matthew Pellas's Phone Number?
Matthew Pellas's phone (704) ***-*912
Matthew Pellas Email Addresses
Matthew Pellas Phone Numbers
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