Matt Borghi
Senior UX and Digital Services Product Manager at MESSA | East Lansing, Michigan, United States
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Matt Borghi serves as the Senior UX and Digital Services Product Manager at MESSA, where he expertly navigates the intersection of technology and healthcare to drive impactful digital transformation. With a robust background in product management, Matt is passionate about leveraging technology to solve complex business challenges, particularly within high-volume healthcare environments. His role combines user experience (UX) design and product management, allowing him to lead initiatives that enhance digital services and optimize user engagement.
Under Matt's leadership, MESSA has achieved remarkable financial efficiencies, including $16.5 million in savings over five years through the implementation of digital service efficiencies and innovative digital pathfinding strategies. Additionally, his strategic move to a dynamic claims and electronic explanations of benefits system has resulted in an impressive $4 million in annual savings. These initiatives not only streamline operations but also significantly improve customer satisfaction, as evidenced by an 85% Customer Satisfaction (CSAT) score driven by his leadership in utilizing tools like Foresee and Verint.
Matt's expertise extends beyond financial metrics; he is adept at fostering collaboration among cross-functional teams to create scalable products that evolve with user needs and market trends. His skills in Agile project management, digital strategy, and inbound marketing empower him to continuously optimize products based on new insights. With a keen focus on user-centric design and a commitment to delivering value, Matt Borghi is a driving force behind MESSA's digital innovation and a key player in shaping the future of healthcare technology.
Senior UX and Digital Services Product Manager at MESSA in November 2015 to Present
Digital Transformation Manager at MESSA in May 2010 to November 2015
Web Product Manager at MERS of Michigan in April 2006 to May 2010
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Goddard College, BA, July 2026
Specs Howard School of Broadcast Arts, Associates in Broadcast Arts, July 1996
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Digital Experience Product Management
Backlog Management
UX Design
UX Research
Qualtrics
Web Design
Creative Direction
Email Marketing
SEO
Photoshop
Graphic Design
WordPress
Illustrator
Dreamweaver
Blogging
Copywriting
Scrum
Digital Marketing
User Experience
User Interface Design
Web Marketing
PHP
CMS
CSS
SharePoint
Usability
Web Product Management
Agile Project Management
MySQL
Web/Digital Project Management
DotNetNuke
E-commerce
Certified Product Owner
User Experience Design
Project Management
Digital Strategy
Certified ScrumMaster with ScrumAlliance
Certified Product Owner with ScrumAlliance
Online Marketing
Inbound Marketing
Podcasting
Adobe Photoshop
Art Direction
Search Engine Optimization (SEO)
Cascading Style Sheets (CSS)
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Discover more about MESSAWhat is Matt Borghi email address?
Email Matt Borghi at [email protected] and [email protected]. This email is the most updated Matt Borghi's email found in 2026.
What is Matt Borghi phone number?
Matt Borghi phone number is (517) 230-6422 and +15173375461.
How to contact Matt Borghi?
To contact Matt Borghi send an email to [email protected] or [email protected]. If you want to call Matt Borghi try calling on (517) 230-6422 and +15173375461. (updated on August 26, 2024)
What company does Matt Borghi work for?
Matt Borghi works for MESSA
What is Matt Borghi's role at MESSA?
Matt Borghi is Senior UX and Digital Services Product Manager
What industry does Matt Borghi work in?
Matt Borghi works in the Hospital & Health Care industry.
Matt Borghi Email Addresses
Matt Borghi Phone Numbers
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